Urgently Hiring: Sr Customer Care Specialist
Fit right into our supportive and forward-thinking team as a Sr Customer Care Specialist! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â Key Responsibilities:
 Become proficient in all knowledge base requirements to resolve clients needs as efficiently as possible
 Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
 Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
 Manage high volume of tasks in a timely and efficient manner
 Identify client needs, research issue and provide solutions and/or alternatives
 Build sustainable relationships and engage clients by providing best-in-class service
 Meet and/or exceed established inbound call quality guidelines and key performance criteria
 Provide excellent client service and advocacy
 Work across the organization as needed to resolve client requests
 Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
 Dispatch available vehicles to clients across all regions on an inbound basis
 Effectively communicate to the client how to use any of our client facing tools
 Perform other duties as deemed necessary by management
Minimum Requirements:
 High School Diploma/GED and 5 years experience in a related field.
 OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years experience;
 OR 7 years experience in a related field
Preferred Requirements:
 Auction and/or logistics/transportation knowledge a strong plus
 Excellent oral and written communications skills, particularly in a phone or email context
 Attention to detail and follow-through
 Demonstrated ability to adapt in a changing environment,
 Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
 Demonstrated experience being a customer-focused, service-oriented professional Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
 Become proficient in all knowledge base requirements to resolve clients needs as efficiently as possible
 Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
 Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
 Manage high volume of tasks in a timely and efficient manner
 Identify client needs, research issue and provide solutions and/or alternatives
 Build sustainable relationships and engage clients by providing best-in-class service
 Meet and/or exceed established inbound call quality guidelines and key performance criteria
 Provide excellent client service and advocacy
 Work across the organization as needed to resolve client requests
 Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
 Dispatch available vehicles to clients across all regions on an inbound basis
 Effectively communicate to the client how to use any of our client facing tools
 Perform other duties as deemed necessary by management
Minimum Requirements:
 High School Diploma/GED and 5 years experience in a related field.
 OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years experience;
 OR 7 years experience in a related field
Preferred Requirements:
 Auction and/or logistics/transportation knowledge a strong plus
 Excellent oral and written communications skills, particularly in a phone or email context
 Attention to detail and follow-through
 Demonstrated ability to adapt in a changing environment,
 Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
 Demonstrated experience being a customer-focused, service-oriented professional Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now