Urgently Hiring: Saudi Arabic-Speaking - Customer Service Agent
Invest in your future with this career-defining role as a Saudi Arabic-speaking - Customer Service Agent (chat Only)! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Â Â Job Description
About WaffarX
WaffarX is the first cash back aggregator in the MENA region. We use cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our goal is to provide flexible services that foster a new & needed form of loyalty.
WaffarX launched in 2018 as a smart, sustainable advertising channel where brands & customers engage in a meaningful value exchange based on cash back rewards. We then expanded to offer custom solutions that help brands & other entities enhance their service offerings seamlessly & build stronger relationships with target audiences organically.
We are now entering a period of fast-paced growth, and we need talented, motivated individuals to join our expanding team.
Hiring Criteria at WaffarX :
 We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
 We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
 We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
 If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Job Summary:
 The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the companyÂs products and programs as well as communicating effectively within the company.
Essential Duties/Responsibilities:
 Respond to customer web inquiries regarding online merchandise or service orders.
 Candidate will be asked to respond do Saudi Arabian customers so a strong understanding of the local dialect and cultural nuances is a must.
 Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
 Document customer issues and inputs in ticketing system.
 Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
 Achieve productivity standards and goals while maintaining the highest level of customer service
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Create and maintain customer loyalty by providing unforgettable service
 Work with team to achieve department goals such as updating response templates for customer queries
 Perform other duties as assigned by supervisor
Job Requirements
Job Qualifications:
 Candidate must be fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances.
 1 year of Customer Service Experience
 Fluency in spoken and written English
 Fluency in written Arabic
 Ability to answer a high volume of messages/outbound calls.
 Excellent interpersonal skills
 Demonstrate sound decision-making abilities
 Ability to anticipate problems and create solutions for them with Strong attention to detail
 Accept and adapt well to corporate or departmental change
 Able to begin tasks with limited supervision
 Understand and process new information quickly
 Understand the value of creating customer loyalty
 Maintain stable performance and poise in high stress situations
 Digital and E-commerce experience preferred. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
About WaffarX
WaffarX is the first cash back aggregator in the MENA region. We use cutting-edge technology to distribute cash back offers that transform everyday transactions into savings for customers and more sales for brands. Our goal is to provide flexible services that foster a new & needed form of loyalty.
WaffarX launched in 2018 as a smart, sustainable advertising channel where brands & customers engage in a meaningful value exchange based on cash back rewards. We then expanded to offer custom solutions that help brands & other entities enhance their service offerings seamlessly & build stronger relationships with target audiences organically.
We are now entering a period of fast-paced growth, and we need talented, motivated individuals to join our expanding team.
Hiring Criteria at WaffarX :
 We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
 We define the destination, and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
 We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
 If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
Job Summary:
 The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the companyÂs products and programs as well as communicating effectively within the company.
Essential Duties/Responsibilities:
 Respond to customer web inquiries regarding online merchandise or service orders.
 Candidate will be asked to respond do Saudi Arabian customers so a strong understanding of the local dialect and cultural nuances is a must.
 Assist customers via email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
 Document customer issues and inputs in ticketing system.
 Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
 Achieve productivity standards and goals while maintaining the highest level of customer service
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 Create and maintain customer loyalty by providing unforgettable service
 Work with team to achieve department goals such as updating response templates for customer queries
 Perform other duties as assigned by supervisor
Job Requirements
Job Qualifications:
 Candidate must be fluent in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances.
 1 year of Customer Service Experience
 Fluency in spoken and written English
 Fluency in written Arabic
 Ability to answer a high volume of messages/outbound calls.
 Excellent interpersonal skills
 Demonstrate sound decision-making abilities
 Ability to anticipate problems and create solutions for them with Strong attention to detail
 Accept and adapt well to corporate or departmental change
 Able to begin tasks with limited supervision
 Understand and process new information quickly
 Understand the value of creating customer loyalty
 Maintain stable performance and poise in high stress situations
 Digital and E-commerce experience preferred. Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now