Urgently Hiring: NOC Technical Analyst - Weekdays 3rd Shift
Quick Overview:Position: NOC Technical Analyst - Weekdays 3rd ShiftStart Date: Immediate openings availableCompany: WorkwarpCompensation: a competitive salaryLocation: Remote  About the position
The NOC Technical Analyst serves as the primary initial responder within the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period.
Responsibilities
 Serve as primary decision maker for fault handling and escalations on managed devices.
,
 Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for better insights.
,
 Triaging and alerting on client production systems within defined SLAs.
,
 Manage and perform updates on Windows Endpoint/Server Infrastructure and network equipment firmware.
,
 Utilize ticketing and monitoring systems, following proper documentation and escalation processes.
,
 Stay informed of advancements in network infrastructure and technologies.
,
 Assist with Service Desk end-user support during overflow periods.
,
 Leverage remote support tools to resolve support requests.
,
 Communicate with clients in a highly professional and timely manner.
,
 Review KPI Metrics via dashboards, audit incident details, and provide analysis and recommendations to team members.
,
 Monitor and investigate the root cause of SLA breaches or procedural breakdowns.
,
 Promote proper Incident and Change Management practices.
Requirements
 High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred.
,
 Three or more years of experience supporting Microsoft operating systems and cloud/networked environments required.
,
 Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, Windows Server, Microsoft Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required.
,
 One or more years of experience leading small teams within a network operations center, service desk, or help desk environment required.
,
 Experience working with network protocols, configurations, and operations required.
,
 Experience supporting system administration, NOC, and Server support required.
,
 Ability to triage problems, design and identify solutions, and appropriately escalate issues in a fast-paced environment required.
Nice-to-haves
 Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc.
,
 Experience with cloud technologies such as Azure, Azure Backups, AWS, or similar cloud experience preferred.
,
 Experience with help desk ticketing systems and service desk management tools preferred.
Benefits
 Employee stock ownership plan
,
 Opportunities for advancement
,
 Retirement plan Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
The NOC Technical Analyst serves as the primary initial responder within the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period.
Responsibilities
 Serve as primary decision maker for fault handling and escalations on managed devices.
,
 Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for better insights.
,
 Triaging and alerting on client production systems within defined SLAs.
,
 Manage and perform updates on Windows Endpoint/Server Infrastructure and network equipment firmware.
,
 Utilize ticketing and monitoring systems, following proper documentation and escalation processes.
,
 Stay informed of advancements in network infrastructure and technologies.
,
 Assist with Service Desk end-user support during overflow periods.
,
 Leverage remote support tools to resolve support requests.
,
 Communicate with clients in a highly professional and timely manner.
,
 Review KPI Metrics via dashboards, audit incident details, and provide analysis and recommendations to team members.
,
 Monitor and investigate the root cause of SLA breaches or procedural breakdowns.
,
 Promote proper Incident and Change Management practices.
Requirements
 High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred.
,
 Three or more years of experience supporting Microsoft operating systems and cloud/networked environments required.
,
 Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, Windows Server, Microsoft Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required.
,
 One or more years of experience leading small teams within a network operations center, service desk, or help desk environment required.
,
 Experience working with network protocols, configurations, and operations required.
,
 Experience supporting system administration, NOC, and Server support required.
,
 Ability to triage problems, design and identify solutions, and appropriately escalate issues in a fast-paced environment required.
Nice-to-haves
 Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc.
,
 Experience with cloud technologies such as Azure, Azure Backups, AWS, or similar cloud experience preferred.
,
 Experience with help desk ticketing systems and service desk management tools preferred.
Benefits
 Employee stock ownership plan
,
 Opportunities for advancement
,
 Retirement plan Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now