Urgently Hiring: L1 Call Centre Executives
Key Job Details:Compensation: a competitive salaryLocation: RemoteStart Date: Immediate openings availableCompany: WorkwarpPosition: L1 Call Centre Executives  Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities
 Handle inbound and outbound calls to customers and clients maintaining a high quality of services
 Identify the needs of customers, resolve issues and provide solutions within the timeframe
 Ensure you follow the customer service script provided by the company for uniformity
 Adhere to the company policies and the customer resolution process & steps
 Maintain good customer relations
 Meet personal targets and work towards meeting team targets
 Maintain records of the conversations with the customer and analyze the data
 Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data
Skills & Qualification
 A bachelor's degree is preferred
 Prior experience with customer service and call centers in relevant job roles
 Good knowledge of CRM practices and systems
 Customer-oriented attitude with professionalism, strong call handling skills, and active listening
 Strong multitasking, time management, and target achieving skills
 Excellent communication skills with good command of the English language
Language Preferences
Hindi, English, Telugu & Tamil Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities
 Handle inbound and outbound calls to customers and clients maintaining a high quality of services
 Identify the needs of customers, resolve issues and provide solutions within the timeframe
 Ensure you follow the customer service script provided by the company for uniformity
 Adhere to the company policies and the customer resolution process & steps
 Maintain good customer relations
 Meet personal targets and work towards meeting team targets
 Maintain records of the conversations with the customer and analyze the data
 Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data
Skills & Qualification
 A bachelor's degree is preferred
 Prior experience with customer service and call centers in relevant job roles
 Good knowledge of CRM practices and systems
 Customer-oriented attitude with professionalism, strong call handling skills, and active listening
 Strong multitasking, time management, and target achieving skills
 Excellent communication skills with good command of the English language
Language Preferences
Hindi, English, Telugu & Tamil Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now