Urgently Hiring: Customer Service Representative - After Hours
Let's build something amazing together. We're looking for a Customer Service Representative - After Hours! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience. Â Â This a Full Remote job, the offer is available from: United States
Our Client based in the US is offering Elderly Home Based Care and various other services.
They are seeking a Customer Services Representative to join their after hours team.
Fully remote position but based in South Africa.
The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
 Answer all incoming calls.
 Resolve client and nurse queries that are within the scope of after-hours.
 Provide timely responses to queries that come in our texting platform.
 Notify clients and replace caregiver callouts as necessary.
 Confirm caregivers 1-2 hours before shift start.
 Perform initial intake for callers potentially interested in services.
 Document all scenarios on our platform, as well as update caregiver schedules as needed.
 Non-urgent Admin projects if time allows.
Requirements
Skills
 Fluent in English
 Compassionate and confident
 Responsible and reliable
 10+ years work experience in customer service + office duties.
 Adaptable and flexible regarding work hours
 Impeccable phone and computer skills
 Staffing and/or health care experience
 Experience working remotely and independently to the USA.
 Quiet and professional work-from-home environment
 Remotely set up with Wi-Fi and load-shedding back-up
This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
Our Client based in the US is offering Elderly Home Based Care and various other services.
They are seeking a Customer Services Representative to join their after hours team.
Fully remote position but based in South Africa.
The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
 Answer all incoming calls.
 Resolve client and nurse queries that are within the scope of after-hours.
 Provide timely responses to queries that come in our texting platform.
 Notify clients and replace caregiver callouts as necessary.
 Confirm caregivers 1-2 hours before shift start.
 Perform initial intake for callers potentially interested in services.
 Document all scenarios on our platform, as well as update caregiver schedules as needed.
 Non-urgent Admin projects if time allows.
Requirements
Skills
 Fluent in English
 Compassionate and confident
 Responsible and reliable
 10+ years work experience in customer service + office duties.
 Adaptable and flexible regarding work hours
 Impeccable phone and computer skills
 Staffing and/or health care experience
 Experience working remotely and independently to the USA.
 Quiet and professional work-from-home environment
 Remotely set up with Wi-Fi and load-shedding back-up
This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now