Urgently Hiring: Customer Experience Specialist - Rotating 2nd
Join our friendly team! We have a simple and rewarding job for a Customer Experience Specialist - Rotating 2nd And 3rd Shift! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort. Â Â Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.
Shared Imaging is looking to add to a full time Customer Experience Specialist to our customer service team! This role will be remote.
Work Schedule:
 Flexibility required; able to work OT when needed (come in early/leave later, switch schedules for coverage), ability to work weekends & holidays
 Remote work. REQUIRED: 2-week training period to take place in Downers Grove, IL location
 This is a set rotating 2nd & 3rd shift opportunity:
 1st and 3rd week
 Saturday - 10:30pm - 7:00am
 Sunday - off
 Monday - off
 Tuesday - 10:30am - 11:00pm, 12 hours
 Wednesday - 10:30pm - 7:00am
 Thursday - off
 Friday - 10:30am - 11:00pm, 12 hours
 2nd and 4th week
 Saturday - 2:30pm - 11:00pm
 Sunday - 2:30pm - 11:00pm
 Monday - off
 Tuesday - 10:30pm - 7:00am
 Wednesday - off
 Thursday - 2:30pm - 11:00pm
 Friday - 10:30pm - 7:00am
The ideal candidate must possess:
 Customer service experience - call center and scheduling, preferred
 Strong ability to prioritize & multi task with attention to detail
 Time management organization & focus on ability to prioritize & multi task with focus to detail
 Ability to articulate thoughts into clear & concise written and verbal communication
 Strong written and verbal communication
 Experience working on computers, using Excel, and other Microsoft Office applications
Essential Functions:
 Professional engagement & follow-up communication via phone, email & support software with customers and co-workers.
 Exhibits an attitude that is one of positive, can do and customer first with all customers.
 Consistently perform all steps of the Customer Experience Initiative.
Specific duties include (but are not limited to):
 Manage incoming customer service phone calls & other customer requests
 Create service request and dispatch accordingly
 Identify and resolve customer concerns in a professional and timely manner
 Use web-based system tools such as OMS, word and excel on a daily basis. Log all communication in work service request
 Interact with vendors, customers and employees via phone, text, and emails
 Escalate service calls when needed
 Attach Field Service Reports to service request in OMS. Audit report from vendor and make sure we have all calls logged in OMS
 Follow through on resolution of any customer needs. Other duties as determined by your manager
 Act as night time contact for drivers, providing scheduling and maintenance support
 Handle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries
 Escalate problems to proper manager contacts as appropriate
 Follow HIPPA regulations as it pertains to communication
 Effectively communicate pertinent information to daytime contact within multiple geographical regions as well as. handoff of follow ups to co-workers on next shift
 Order and cancel injectable doses
 Enter helium reading into OMS
We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
 Health, dental, and vision insurance
 Company paid dental (with applicable health plans)
 401k matching
 Employee Assistance Program
 Company-paid life insurance and voluntary supplemental life insurance
 Company-paid short term
 Voluntary long term disability options
 Flex PTO & paid holidays
 Company swag
 Health club reimbursement
 Wellness program with generous incentives
 Employee recognition programs
 Referral bonus program
 Job training & professional development
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Shared Imaging is looking to add to a full time Customer Experience Specialist to our customer service team! This role will be remote.
Work Schedule:
 Flexibility required; able to work OT when needed (come in early/leave later, switch schedules for coverage), ability to work weekends & holidays
 Remote work. REQUIRED: 2-week training period to take place in Downers Grove, IL location
 This is a set rotating 2nd & 3rd shift opportunity:
 1st and 3rd week
 Saturday - 10:30pm - 7:00am
 Sunday - off
 Monday - off
 Tuesday - 10:30am - 11:00pm, 12 hours
 Wednesday - 10:30pm - 7:00am
 Thursday - off
 Friday - 10:30am - 11:00pm, 12 hours
 2nd and 4th week
 Saturday - 2:30pm - 11:00pm
 Sunday - 2:30pm - 11:00pm
 Monday - off
 Tuesday - 10:30pm - 7:00am
 Wednesday - off
 Thursday - 2:30pm - 11:00pm
 Friday - 10:30pm - 7:00am
The ideal candidate must possess:
 Customer service experience - call center and scheduling, preferred
 Strong ability to prioritize & multi task with attention to detail
 Time management organization & focus on ability to prioritize & multi task with focus to detail
 Ability to articulate thoughts into clear & concise written and verbal communication
 Strong written and verbal communication
 Experience working on computers, using Excel, and other Microsoft Office applications
Essential Functions:
 Professional engagement & follow-up communication via phone, email & support software with customers and co-workers.
 Exhibits an attitude that is one of positive, can do and customer first with all customers.
 Consistently perform all steps of the Customer Experience Initiative.
Specific duties include (but are not limited to):
 Manage incoming customer service phone calls & other customer requests
 Create service request and dispatch accordingly
 Identify and resolve customer concerns in a professional and timely manner
 Use web-based system tools such as OMS, word and excel on a daily basis. Log all communication in work service request
 Interact with vendors, customers and employees via phone, text, and emails
 Escalate service calls when needed
 Attach Field Service Reports to service request in OMS. Audit report from vendor and make sure we have all calls logged in OMS
 Follow through on resolution of any customer needs. Other duties as determined by your manager
 Act as night time contact for drivers, providing scheduling and maintenance support
 Handle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries
 Escalate problems to proper manager contacts as appropriate
 Follow HIPPA regulations as it pertains to communication
 Effectively communicate pertinent information to daytime contact within multiple geographical regions as well as. handoff of follow ups to co-workers on next shift
 Order and cancel injectable doses
 Enter helium reading into OMS
We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
 Health, dental, and vision insurance
 Company paid dental (with applicable health plans)
 401k matching
 Employee Assistance Program
 Company-paid life insurance and voluntary supplemental life insurance
 Company-paid short term
 Voluntary long term disability options
 Flex PTO & paid holidays
 Company swag
 Health club reimbursement
 Wellness program with generous incentives
 Employee recognition programs
 Referral bonus program
 Job training & professional development
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions, and termination. Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now