Upwork Job Post — Office Manager / Administrative Operations Leader (Moving Company) - Contract to Hire

Upwork Job Post — Office Manager / Admin Ops Leader (Moving Company)

Role

We’re hiring a high-level Office Manager / Administrative Operations Leader for a growing moving & storage company. This is a long-term role for someone who wants to grow with us and run the office engine at a high standard.

Schedule (Non-Negotiable)

• 6:30 AM – 4:30 PM Eastern (ET)

• 7 days/week coverage

• Occasional Sundays off (rotated/planned)

If you can’t commit to this schedule consistently, don’t apply.

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What You Own (Non-Negotiable)

1) Communication Command Center (Top Priority)

• Answer calls/texts/emails fast and professionally

• Calm under pressure, strong phone presence, clean writing

• De-escalate issues and protect the brand

2) Follow-Up System (Must be completed daily)

You own and document:

• 7-Day pre-move follow-up

• 2-Day confirmation

• Post-move follow-up

If customers don’t respond, you continue attempts, document it, and flag risks early.

3) CRM Ownership (Must stay clean)

• Every lead/job fully complete: contact info, move date, addresses, access notes (stairs/elevator/parking), service details, tasks, tags, and clear notes

• Pipeline stages always accurate (new → contacted → quoted → booked → confirmed → completed)

4) Scheduling Support + Risk Flags

• Support booking/reschedules without errors

• Flag problems early (missing info, access issues, customer red flags)

5) Documentation + Billing Readiness

• Keep job files clean and complete to reduce disputes/chargebacks

• Receipts/invoices sent as required

6) Claims Intake + Escalation Packets

• Gather customer statement + photos/videos + timeline + job details

• Escalate with a complete packet (no missing info)

• Track follow-up until resolved

7) Daily Scoreboard Report

End-of-day report to leadership:

• Leads: received/contacted/quoted/booked/lost (and why)

• Tomorrow’s jobs confirmed + risk flags

• Claims + billing follow-ups

• Top issues + your recommended actions

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KPIs + Bonuses

This role has KPIs and bonuses for hitting targets, including:

• Response time

• Follow-up completion rate (7-day/2-day/post-move)

• CRM accuracy

• Scheduling error rate

• Customer satisfaction outcomes

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Requirements

• Excellent internet, reliable computer + headset, quiet workspace

• Strong English (written + verbal)

• Highly organized, fast, proactive, coachable

• CRM + Google Workspace experience

Big Plus

Experience in moving/storage/logistics/home services or similar high-volume scheduling + customer communication role.

Apply Now

Apply Now