University of Denver – Student Services Coordinator – Denver, CO
Job title: Student Services Coordinator
Company: University of Denver
Job description: Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.
About the Graduate School of Professional Psychology
At the Graduate School of Professional Psychology, our goal is to transform the way we think about and approach mental health and wellness. We do so through groundbreaking academic programs and experiential training that aims to ensure we can better meet the needs of the communities we serve. We are dedicated to developing exceptional practitioners and scholars by offering a well-rounded approach to education. Every single one of our programs blends valuable academic offerings, intensive field-based training, cutting-edge applied research, and constructive community engagement. Our academic programs are rooted in our history of service and have developed over time to meet the growing needs of society. For more information please visit http://psychology.du.edu.
GSPP seeks to train students to provide culturally competent services to clients and the community. GSPP is committed to building a diverse and inclusive educational environment and encourages applications from individuals with minoritized identities. GSPP endeavors to create an accessible, affirming, and safe climate by actively engaging in the process of systemic transformation and accountability.
Position Summary
This is a full-time, benefited position. All University of Denver employees are eligible to be considered for a partial remote work option. This position will report to Judy Farmer, the Student Services Administrator. Members of the Student and Academic Services team provide support to specific academic programs within GSPP as well as working on projects that cut across programs. These duties may change over time as GSPP's needs evolve.
Student Services: This individual supports student success by using multiple software systems to track and process student records and actively works to promote record accuracy and completeness. The role also promotes clear communication between the Student and Academic Services team and faculty and students in specific programs. The role may be assigned to liaise with specific academic programs, depending on GSPP's needs.
Licensure and Accreditation: Specific projects will vary over time, but initially this role will manage licensure process documentation and communication for students and alumni. This will require developing and maintaining an active understanding of the complex and changing nature of MA-level licensure related to behavioral health. In addition, the role will support all administrative aspects of accreditation processes, including online research (e.g., licensure data) and data entry. The Student Services Coordinator will also provide support to other documentation and data efforts in support of the Student and Academic Services team, such as the annual accreditation, Bulletin, and Handbook processes. Documentation is an essential first step toward to promote clear communication and improve processes. Other projects may be assigned depending on GSPP's needs. This role will participate in relevant meetings and groups, such as the Student and Academic Services Team and the Accreditation and Licensure Committee.
Other: All GSPP staff are asked to promote a model workplace through cross-training to support one another, documentation to improve institutional memory, process improvement, and active engagement with learning and growth around diversity, equity, and inclusion.
Essential Functions
Student Records
• Track student records for program, accreditation, and licensure requirements
• Run quarterly reports to identify issues in student records and follow up with students, faculty, supervisors, and advisors to complete student records
• Advise students on their student records and paperwork
• Track and certify progress toward graduation and preliminary milestones
• Upload documents to various software systems and do data entry and cleaning
• Manage licensure requests and inquiries from students and alumni
Student Success
• Communicate directly with students as needed to guide them through registration, running reports and partnering with advisors as needed
• Track student registration and leaves and other data related to student retention and success
• Educate students in professionalism and provide feedback to advisors accordingly
• Understand other GSPP and DU resources and personnel and connect students to these as appropriate
• Engage in professional development to provide student support with cultural sensitivity
Communication and Process Improvement
• Regularly attend meetings with faculty and students for assigned programs
• Collaborate with faculty and staff to promote effective communication of information to students through, e.g., orientation, Handbook, emails, etc.
• Actively engage in collaborative process improvement to improve the student experience and to improve workflow in the Student and Academic Services team
• Participate as member of staff teams and relevant committees and engage in cross-training
• Adapt to change and engage in learning and growth
Licensure, Accreditation, and other Projects
• Coordinate accreditation efforts through development and implementation of project plans, and assist with research, data gathering through survey creation and follow-up, and data-entry as needed
• Manage licensure requests, including researching changing state statutes
• Develop and maintain documentation regarding licensure processes
• Promote knowledge management and consistency in documents such as the student and instructor handbooks
• Create and organize documents to promote institutional memory, particularly for the Student and Academic Services team
• Assist with proposed transitions to and integration of new software systems for student records tracking
• Provide general support to the above efforts and additional documentation and data projects, including through drafting, editing, proofreading, data entry, outreach, research, and conducting polite but firm follow-up with a variety of stakeholders
• Fulfill other duties as assigned
Knowledge, Skills, and Abilities
• Knowledge of licensure and accreditation processes
• Knowledge of higher education
• Proven oral and written communication skills
• Strong organizational and time management skills
• Project management skills
• Strong writing skills
• Ability to maintain data integrity
• Ability to exhibit strong attention to detail
• Ability to work both independently and as part of a team
• Ability to use and learn a variety of technological tools
Required Qualifications
• 1-3 years of work experience that is directly related to the essential job functions
Preferred Qualifications
• 4-6 years of work experience that is directly related to the essential job functions
• Experience with higher education accreditation processes
• Demonstrated familiarity with the fields of psychology and sport
• Experience providing customer service
• Experience with record keeping
Working Environment
• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.
Physical Activities
• Ability to sit in front of a computer for an extended period of time.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) November 8, 2022.
Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is $48,000 - $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.
Benefits:
The offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the .
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: October 25, 2022
Applications close:
Expected salary: $48000 - 55000 per year
Location: Denver, CO
Apply for the job now!
Apply Now
Apply Now
Company: University of Denver
Job description: Located where the Great Plains meet the Rocky Mountains, the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators, students, and local and global communities. With nationally recognized academic programs, a history of widespread influence, a forward-looking vision for a 21st-century education, and a deep commitment to promoting inclusion, we open a world of opportunity to students to make a difference around the world. Through learning, scholarship and practice, students gain the experience, knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.
About the Graduate School of Professional Psychology
At the Graduate School of Professional Psychology, our goal is to transform the way we think about and approach mental health and wellness. We do so through groundbreaking academic programs and experiential training that aims to ensure we can better meet the needs of the communities we serve. We are dedicated to developing exceptional practitioners and scholars by offering a well-rounded approach to education. Every single one of our programs blends valuable academic offerings, intensive field-based training, cutting-edge applied research, and constructive community engagement. Our academic programs are rooted in our history of service and have developed over time to meet the growing needs of society. For more information please visit http://psychology.du.edu.
GSPP seeks to train students to provide culturally competent services to clients and the community. GSPP is committed to building a diverse and inclusive educational environment and encourages applications from individuals with minoritized identities. GSPP endeavors to create an accessible, affirming, and safe climate by actively engaging in the process of systemic transformation and accountability.
Position Summary
This is a full-time, benefited position. All University of Denver employees are eligible to be considered for a partial remote work option. This position will report to Judy Farmer, the Student Services Administrator. Members of the Student and Academic Services team provide support to specific academic programs within GSPP as well as working on projects that cut across programs. These duties may change over time as GSPP's needs evolve.
Student Services: This individual supports student success by using multiple software systems to track and process student records and actively works to promote record accuracy and completeness. The role also promotes clear communication between the Student and Academic Services team and faculty and students in specific programs. The role may be assigned to liaise with specific academic programs, depending on GSPP's needs.
Licensure and Accreditation: Specific projects will vary over time, but initially this role will manage licensure process documentation and communication for students and alumni. This will require developing and maintaining an active understanding of the complex and changing nature of MA-level licensure related to behavioral health. In addition, the role will support all administrative aspects of accreditation processes, including online research (e.g., licensure data) and data entry. The Student Services Coordinator will also provide support to other documentation and data efforts in support of the Student and Academic Services team, such as the annual accreditation, Bulletin, and Handbook processes. Documentation is an essential first step toward to promote clear communication and improve processes. Other projects may be assigned depending on GSPP's needs. This role will participate in relevant meetings and groups, such as the Student and Academic Services Team and the Accreditation and Licensure Committee.
Other: All GSPP staff are asked to promote a model workplace through cross-training to support one another, documentation to improve institutional memory, process improvement, and active engagement with learning and growth around diversity, equity, and inclusion.
Essential Functions
Student Records
• Track student records for program, accreditation, and licensure requirements
• Run quarterly reports to identify issues in student records and follow up with students, faculty, supervisors, and advisors to complete student records
• Advise students on their student records and paperwork
• Track and certify progress toward graduation and preliminary milestones
• Upload documents to various software systems and do data entry and cleaning
• Manage licensure requests and inquiries from students and alumni
Student Success
• Communicate directly with students as needed to guide them through registration, running reports and partnering with advisors as needed
• Track student registration and leaves and other data related to student retention and success
• Educate students in professionalism and provide feedback to advisors accordingly
• Understand other GSPP and DU resources and personnel and connect students to these as appropriate
• Engage in professional development to provide student support with cultural sensitivity
Communication and Process Improvement
• Regularly attend meetings with faculty and students for assigned programs
• Collaborate with faculty and staff to promote effective communication of information to students through, e.g., orientation, Handbook, emails, etc.
• Actively engage in collaborative process improvement to improve the student experience and to improve workflow in the Student and Academic Services team
• Participate as member of staff teams and relevant committees and engage in cross-training
• Adapt to change and engage in learning and growth
Licensure, Accreditation, and other Projects
• Coordinate accreditation efforts through development and implementation of project plans, and assist with research, data gathering through survey creation and follow-up, and data-entry as needed
• Manage licensure requests, including researching changing state statutes
• Develop and maintain documentation regarding licensure processes
• Promote knowledge management and consistency in documents such as the student and instructor handbooks
• Create and organize documents to promote institutional memory, particularly for the Student and Academic Services team
• Assist with proposed transitions to and integration of new software systems for student records tracking
• Provide general support to the above efforts and additional documentation and data projects, including through drafting, editing, proofreading, data entry, outreach, research, and conducting polite but firm follow-up with a variety of stakeholders
• Fulfill other duties as assigned
Knowledge, Skills, and Abilities
• Knowledge of licensure and accreditation processes
• Knowledge of higher education
• Proven oral and written communication skills
• Strong organizational and time management skills
• Project management skills
• Strong writing skills
• Ability to maintain data integrity
• Ability to exhibit strong attention to detail
• Ability to work both independently and as part of a team
• Ability to use and learn a variety of technological tools
Required Qualifications
• 1-3 years of work experience that is directly related to the essential job functions
Preferred Qualifications
• 4-6 years of work experience that is directly related to the essential job functions
• Experience with higher education accreditation processes
• Demonstrated familiarity with the fields of psychology and sport
• Experience providing customer service
• Experience with record keeping
Working Environment
• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.
Physical Activities
• Ability to sit in front of a computer for an extended period of time.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) November 8, 2022.
Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Salary Range:
The salary range for this position is $48,000 - $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.
Benefits:
The offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the .
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: October 25, 2022
Applications close:
Expected salary: $48000 - 55000 per year
Location: Denver, CO
Apply for the job now!
Apply Now
Apply Now