United Imaging North America - Regional Support Engineer

United Imaging North America - Regional Support Engineer In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Regional Support Engineer United Imaging North America Apply Regional Support Engineer Remote Worker - N/A Apply Description Who we are? United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page : Benefits When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Job Summary The Regional Support Engineer, will provide technical support to the Field Service team and act as a primary technical liaison between the business unit and the field. The position will require the ability to deliver customer service that delights and positively differentiates the United Imaging Healthcare experience for our customers. The successful candidate will have many years of experience in MI technical support, service, and repair. He / she will also help lead the tactical buildup of MI technical experience in the customer service organization as we go through a period of fast growth. The Region Support Engineer must demonstrate the ability to live and work in fast paced environment with a group of colleagues striving to build a successful and collaborative team to support healthcare customers across the country. The position will report to the Vice President of Technical Support and Service Training. Duties & Responsibilities Acting as Regional Support Specialist for MI (PET/CT) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed. Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates. Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas. Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction. Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams. Acting as a technical interface between MI Business Unit and US Field Service organization for the MI modality. Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field. Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service. Requirements Education BSEE or equivalent degree Experience BSEE or equivalent degree Minimum 5 years’ experience servicing MI imaging systems; preferably in a national or regional specialist role Deep understanding of diagnostic MI in a medical imaging clinical environment CT imaging service experience a plus Field service / technical support experience in high tech medical imaging Team player, enjoys working with people and committed to providing excellent customer satisfaction Totally Customer focused with a passion for solving customer problems Ability to travel extensively throughout the US (75%) and international Working Conditions: Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields. Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work. Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role. Apply View All Jobs Powered by Payroll & HR Software