UK Remote Working - Seasonal Online Customer Service Agent
Who Are Socialbear?
We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a fast-growth company in the UK & US - working with an enviable client list.
Socialbear is a global leader in Customer Service and Community Management, powering support for some of the worlds biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
What Is The Role?
In this role you will be handling Email support for a UK leading retail brand.
This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.
You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates.
Hours of work:
21-35 hours per week remote-work from Monday to Sunday. You must be able to work at least 2-3 shifts per week, with 1 weekend day as a minimum. (This is a seasonal role from Nov- Jan with potential to extend based on performance)
To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. Previous experience delivering online customer support, using CRM systems such as Zendesk, Freshdesk, Gorgias or Salesforce is advantageous.
Key Skills - Customer Service Agent
Understanding of digital customer management tools and how to undertake online customer service
Previous experience delivering customer support
Excellent written and verbal communication skills
Superb time management
Copywriting and proofreading
High accuracy and attention to detail
Responding to customers in a timely manner
Use of Slack, Google Suite, Microsoft Teams and collaboration tools
Passion for delivering excellent customer service
Interest in moving into a Team Leader or Account Manager role in the future
Roles & Responsibilities
Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.
Reporting into Account Manager.
Effectively responding to all Customer Support tickets.
Pro-actively escalating and spotting potential PR threats, and following support briefs.
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
What's On Offer
Monthly invoice paid within 24 hours
Great working environment - regular digital socials and outgoing team
Job Types: Full-time, Part-time
Pay: £11.44 per hour
Expected hours: 21 35 per week
Benefits:
Work from home
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
online customer service (email/live chat): 2 years (required)
Work Location: Remote
Expected start date: 20/11/2024
Apply Now
We are a passionate team with a simple aim - to help our clients grow and have fun while doing so! We are 10 years old, and classed as a fast-growth company in the UK & US - working with an enviable client list.
Socialbear is a global leader in Customer Service and Community Management, powering support for some of the worlds biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. We power customer service for industry leading brands, charities and government departments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
What Is The Role?
In this role you will be handling Email support for a UK leading retail brand.
This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.
You will need access to a computer or laptop, compatible with the software we use, and a stable internet connection. Full training, support and software will be provided to successful candidates.
Hours of work:
21-35 hours per week remote-work from Monday to Sunday. You must be able to work at least 2-3 shifts per week, with 1 weekend day as a minimum. (This is a seasonal role from Nov- Jan with potential to extend based on performance)
To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. Previous experience delivering online customer support, using CRM systems such as Zendesk, Freshdesk, Gorgias or Salesforce is advantageous.
Key Skills - Customer Service Agent
Understanding of digital customer management tools and how to undertake online customer service
Previous experience delivering customer support
Excellent written and verbal communication skills
Superb time management
Copywriting and proofreading
High accuracy and attention to detail
Responding to customers in a timely manner
Use of Slack, Google Suite, Microsoft Teams and collaboration tools
Passion for delivering excellent customer service
Interest in moving into a Team Leader or Account Manager role in the future
Roles & Responsibilities
Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.
Reporting into Account Manager.
Effectively responding to all Customer Support tickets.
Pro-actively escalating and spotting potential PR threats, and following support briefs.
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
What's On Offer
Monthly invoice paid within 24 hours
Great working environment - regular digital socials and outgoing team
Job Types: Full-time, Part-time
Pay: £11.44 per hour
Expected hours: 21 35 per week
Benefits:
Work from home
Schedule:
8 hour shift
Day shift
Weekend availability
Experience:
online customer service (email/live chat): 2 years (required)
Work Location: Remote
Expected start date: 20/11/2024
Apply Now