Twilio Flex Expert Needed to Set Up a Contact Center
Iām looking for an experienced Twilio Flex expert to help me set up and customise a contact center for my business. I already use Twilio for calls, SMS, and automation, but I want to transition to Twilio Flex for a more efficient contact center solution.Scope of Work:ā
Twilio Flex Setup: Enable Flex within my existing Twilio account and configure the platform.ā
Features to Implement:SMS Window: Real-time SMS messaging inside Flex.Contact List: Display contacts (integrate with Google Sheets, Twilio Sync, or a CRM).Dialler: Allow agents to call contacts directly from Flex.Call & SMS History: Show past interactions for each customer.ā
Integrations: Sync with my current Twilio phone numbers and automation setup.ā
Automation: Set up call routing, automatic SMS replies, and priority handling.ā
Training: Brief overview to help my team use the new system efficiently.Ideal Candidate:Strong experience with Twilio Flex, Twilio APIs, TaskRouter, Studio, and Functions.Familiar with integrating Google Sheets, CRMs, or external databases.Experience in building call/SMS workflows in Twilio.Can work independently and provide guidance on best practices.
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