Trusted Experience Manager

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Atlanta, GA, USA; San Francisco, CA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in policy enforcement, content operations, content moderation, policy creation, program management, operations management, process design, risk, account security, compliance, or consulting.
• 3 years of experience in a risk, compliance, account integrity, or trust and safety role.
• Experience managing and mentoring a team.
  
  

Preferred qualifications:

• Experience in content moderation/security policies, customer support/help center, or managing and building similar high-volume outsourced operations.
• Experience in data analysis, process design/improvement, launch/incubation, product/internal tools launches, or other operational program management.
• Ability to solve large unstructured business problems, working closely with cross-regional and cross-functional teams including Business, Engineering, Product, Legal, and Operations.
• Excellent communication and people management skills, with the ability to clearly articulate complex policy principles and guidelines for technical products to multiple cross-regional and cross-functional stakeholders or partners.
  
  

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Trusted Experience Manager, you will design, run, and continually improve processes to deliver operational excellence and support the rapidly-expanding Google Play Apps and Games business. Our focus areas include launch readiness management, stakeholder management, operational program management, and process excellence.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $153,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Strategize and build next-generation of teams, systems, and operational workflows to meet the demands of billions of Play users.
• Manage large-scale content operations workflow for Play and Android Enforcement Operations. Support Google Play-wide policy launches and trust and safety initiatives to ensure a safe app experience.
• Lead root cause analysis to identify operational gaps and work with Process Excellence, Engineering, Product and Tools to optimize our workflows.
• Launch new centers, scale existing ones, and build novel solutions to keep our users safe; international travel and off-hours coverage rotations occur occasionally.
• Review or be exposed to sensitive or violative content as part of the core role. Participate in on call to manage high priority escalations.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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