Trust Strategy & Operations Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Trust team helps ensure eBay remains a safe, clear, and credible marketplace for buyers and sellers around the world. The team builds and maintains policies, tools, and experiences that protect customers and strengthen confidence across the platform, including seller performance, feedback, buyer protection, and post-purchase processes.
In this role, you will partner closely with Product Management, Analytics, Engineering, Product Development, and Customer Support to find opportunities, build solutions, and guide go-to-market efforts that emphasize customer value and trust. The role focuses on insight, alignment, and influence, with impact across multiple Trust programs and global partners.

What you will accomplish:

• Measure and monitor Trust performance across assigned programs, translating metrics into clear insights, opportunities, and risks that inform portfolio decisions
  

• Develop analysis, reporting, dashboards, and tools alongside Analytics and Product teams to track progress and guide action
  

• Use quantitative and qualitative insights to recommend improvements that strengthen trust for buyers and sellers
  

• Collaborate with UXR, Design, Content, and Product teams to develop and implement changes across Trust journeys
  

• Guide go-to-market alignment by ensuring policy and product updates are communicated clearly and consistently across customer touchpoints
  

• Build and deliver data-driven recommendations and presentations that influence senior and cross-functional leaders on priorities, resourcing, and direction
  

What you will bring:

• 3–5 years of relevant experience in trust and safety, strategy and operations, strategic program management, product management, or a related field
  

• A customer-first approach, with a clear understanding of what builds or erodes trust for both buyers and sellers on commerce platforms
  

• Strong analytical and structured problem-solving skills, including the ability to define important metrics, link data to user behavior, and drive measurable outcomes (SQL experience is a plus)
  

• Proven ability to collaborate across functions, working effectively with Product, Legal, Analytics, and regional partners to align on shared outcomes
  

• An end-to-end ownership approach, from identifying opportunities through measuring impact after launch, and iterating on improvements
  

• Clear and effective written and verbal communication skills, with the ability to explain policies, decisions, insights, and progress to a variety of stakeholders

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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