Trust & Safety Representative
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves analyzing and reviewing user profiles, audio, videos, and text-based content while investigating, escalating, and resolving issues reported by users or flagged by the system.
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Qualifications
Dutch level C1 or above
English level B2 or above
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
Valid Work Permit; Completed Compulsory Education (Minimum required); Having over 18 years of age; Availability to work in rotative shifts, on weekends and holidays
Benefits
Integration in a solid and prestigious multinational company, leader in its sector
Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities
Apply Now
Role Description
This role involves analyzing and reviewing user profiles, audio, videos, and text-based content while investigating, escalating, and resolving issues reported by users or flagged by the system.
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Qualifications
Dutch level C1 or above
English level B2 or above
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
Valid Work Permit; Completed Compulsory Education (Minimum required); Having over 18 years of age; Availability to work in rotative shifts, on weekends and holidays
Benefits
Integration in a solid and prestigious multinational company, leader in its sector
Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities
Apply Now