Trust & Safety Advocate
Match Group is dedicated to helping people find love and happiness, and they are seeking a Trust & Safety Advocate to protect its user base. This role involves investigating safety issues, enforcing community guidelines, and collaborating with various teams to ensure a safe member experience. Responsibilities Investigate and resolve complex escalations related to Trust & Safety and member support Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams Handle high-pressure situations, gray areas, and policy changes Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams Contribute to and own organizational projects, driving process improvements Escalate member legal concerns to the Legal/Privacy teams Address member privacy rights and accessibility concerns Handle escalated billing tasks Skills Investigate and resolve complex escalations related to Trust & Safety and member support Troubleshoot and resolve bug and app functionality reports in collaboration with Engineering and Product teams Handle high-pressure situations, gray areas, and policy changes Communicate and coordinate with various cross-functional partners, including Member Experience, Engineering, Legal, and outsourced teams Contribute to and own organizational projects, driving process improvements Escalate member legal concerns to the Legal/Privacy teams Address member privacy rights and accessibility concerns Handle escalated billing tasks Basic knowledge of Zendesk and familiarity with similar tools Ability to understand and summarize complex cases quickly Outstanding analytical skills and excellent judgment Highly flexible and adaptable, comfortable with policy and process changes Ability to multitask and manage large volumes of emails in a fast-paced environment Outstanding time management and prioritization skills Quick learner and tech-savvy Strong attention to detail Passion for helping people Ability to use critical thinking and logic to isolate and resolve issues Solid understanding and background knowledge of high-severity issues with a Trust & Safety focus Ability to handle and review disturbing content without involving personal beliefs Bachelor degree or higher or equivalent experience Benefits Medical, mental health, and wellness benefits to support your overall health and well-being 100% employer match on 401k contributions up to 10% (cap at $10,000) Employee stock purchase program to help you feel supported in your financial security Generous PTO and 14 paid holidays so you can unplug Annual training allowance for professional development and ERG membership opportunities and events 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources Pet insurance and discounts Company events where our employees get to know each other and build a sense of connection and belonging Company Overview Match Group is a division of IAC ∧ online dating portfolio that comprises over forty brands around the world. It is a sub-organization of IAC. It was founded in 1995, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is