TRICARE Grievance Specialist
Profile
We offer remote work opportunity in AZ.
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Must have U.S. Citizenship.
Job Summary
The TRICARE Grievance Specialist reviews incoming TRICARE grievances submitted by TRICARE-eligible beneficiaries and/or their designees; researches and compiles facts associated with the grievance; refers issues to appropriate subject matter experts and/or operations staff for appropriate action/response/resolution; tracks ongoing research, resolution and/or refinement of responses received; develops written responses (when required) to address grievances and/or confirms closure of issue and education/resolution with the Beneficiary; follows-up to ensure that systemic issues, processing errors and staff, provider office representative or program user education gaps are addressed; interfaces both orally and in writing with DHA staff and other DHA stakeholders, TRICARE beneficiaries and their family members or other authorized representatives, provider office staff and internal TriWest staff.
Education & Experience
Required:
H.S. Diploma or GED
U.S. Citizenship
Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
Experience in investigating and/or responding to complaints
Strong verbal and written communication skills
Strong working knowledge of MS Word, Excel and Outlook
Preferred:
Associate degree in political science, communications, business management or equivalent experience
Experience in the health care industry and/or constituent services (state or federal)
A solid understanding of the Health Insurance Portability and Accountability Act (HIPAA), related privacy laws and security measures (physical storage, open discussions and electronic transmissions) for safeguarding Protected Health Information (PHI) and Personally Identifiable Information (PII)
Experience working with Government agencies and/or VA Health Care System
Military experience (Veteran, retiree or military spouse)
Key Responsibilities
Reviews incoming grievance submissions and routine correspondence to determine the most appropriate and effective course of action.
Conducts thorough research and analysis of targeted issues by accessing multiple TriWest online systems and interfacing with TriWest staff in all functional areas regarding the services provided under TriWests TRICARE contract.
Coordinates with and communicates with various TriWest departments, subcontractors, field operational offices TRICARE stakeholders and beneficiaries to obtain information required for substantive/quality responses to grievance submissions and routine correspondence. Reviews departmental responses to grievance submissions and routine correspondence to ensure that responses appropriately address the concerns expressed in the inquiry by the beneficiary.
Helps prepare written responses to inquiries and coordinates all input into planned response prior to managerial review.
Documents communications with Beneficiaries, family members or other authorized representatives, provider office staff members and DHA stakeholders.
Creates and maintains records and files on individual grievances and routine correspondence casework.
Tracks all casework referred to TriWest departments or subcontractors to ensure that all casework has documented outcomes for timely resolution. Prepares and files casework.
Identifies and reports potential fraud or patient quality issues to the appropriate department.
Perform other duties as assigned.
Regular and reliable attendance is required.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; ability to maintain a realistic understanding of relevant issues and a willingness to discuss specific complaint/grievance cases with department management to ensure all resolution options have been considered.
Technical Skills: Working knowledge of the TRICARE program and related programs that TriWest is contracted to administer for DOD/DHA. Familiarity with Privacy Act and HIPAA requirements that apply to all customer grievance and routine correspondence scenarios.
Working Conditions
Availability to work non-regular hours as necessary
Works within a standard office environment with minimal travel required
Extensive computer work with long periods of sitting
Company Overview
Taking Care of Our Nations Heroes.
Its Who We Are. Its What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! Were On a Mission to Serve®!
Our job is to make sure that Americas heroes get connected to health care in the community.
At TriWest Healthcare Alliance, weve proudly been on that important mission since 1996.
Benefits
Were more than just a health care company. Were passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
Medical, Dental and Vision Coverage
Generous paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
Apply Now
We offer remote work opportunity in AZ.
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Must have U.S. Citizenship.
Job Summary
The TRICARE Grievance Specialist reviews incoming TRICARE grievances submitted by TRICARE-eligible beneficiaries and/or their designees; researches and compiles facts associated with the grievance; refers issues to appropriate subject matter experts and/or operations staff for appropriate action/response/resolution; tracks ongoing research, resolution and/or refinement of responses received; develops written responses (when required) to address grievances and/or confirms closure of issue and education/resolution with the Beneficiary; follows-up to ensure that systemic issues, processing errors and staff, provider office representative or program user education gaps are addressed; interfaces both orally and in writing with DHA staff and other DHA stakeholders, TRICARE beneficiaries and their family members or other authorized representatives, provider office staff and internal TriWest staff.
Education & Experience
Required:
H.S. Diploma or GED
U.S. Citizenship
Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
Experience in investigating and/or responding to complaints
Strong verbal and written communication skills
Strong working knowledge of MS Word, Excel and Outlook
Preferred:
Associate degree in political science, communications, business management or equivalent experience
Experience in the health care industry and/or constituent services (state or federal)
A solid understanding of the Health Insurance Portability and Accountability Act (HIPAA), related privacy laws and security measures (physical storage, open discussions and electronic transmissions) for safeguarding Protected Health Information (PHI) and Personally Identifiable Information (PII)
Experience working with Government agencies and/or VA Health Care System
Military experience (Veteran, retiree or military spouse)
Key Responsibilities
Reviews incoming grievance submissions and routine correspondence to determine the most appropriate and effective course of action.
Conducts thorough research and analysis of targeted issues by accessing multiple TriWest online systems and interfacing with TriWest staff in all functional areas regarding the services provided under TriWests TRICARE contract.
Coordinates with and communicates with various TriWest departments, subcontractors, field operational offices TRICARE stakeholders and beneficiaries to obtain information required for substantive/quality responses to grievance submissions and routine correspondence. Reviews departmental responses to grievance submissions and routine correspondence to ensure that responses appropriately address the concerns expressed in the inquiry by the beneficiary.
Helps prepare written responses to inquiries and coordinates all input into planned response prior to managerial review.
Documents communications with Beneficiaries, family members or other authorized representatives, provider office staff members and DHA stakeholders.
Creates and maintains records and files on individual grievances and routine correspondence casework.
Tracks all casework referred to TriWest departments or subcontractors to ensure that all casework has documented outcomes for timely resolution. Prepares and files casework.
Identifies and reports potential fraud or patient quality issues to the appropriate department.
Perform other duties as assigned.
Regular and reliable attendance is required.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; ability to maintain a realistic understanding of relevant issues and a willingness to discuss specific complaint/grievance cases with department management to ensure all resolution options have been considered.
Technical Skills: Working knowledge of the TRICARE program and related programs that TriWest is contracted to administer for DOD/DHA. Familiarity with Privacy Act and HIPAA requirements that apply to all customer grievance and routine correspondence scenarios.
Working Conditions
Availability to work non-regular hours as necessary
Works within a standard office environment with minimal travel required
Extensive computer work with long periods of sitting
Company Overview
Taking Care of Our Nations Heroes.
Its Who We Are. Its What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! Were On a Mission to Serve®!
Our job is to make sure that Americas heroes get connected to health care in the community.
At TriWest Healthcare Alliance, weve proudly been on that important mission since 1996.
Benefits
Were more than just a health care company. Were passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
Medical, Dental and Vision Coverage
Generous paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
Apply Now