Tribal Liaison, Community Plan
About the position This Washington State Tribal Liaison will build partnerships, bridge communication and offer solutions through a culturally appropriate delivery system for American Indians and Alaska Natives (AI/AN) statewide. The role is required to work with Tribal Partners and community providers to develop/facilitate health services that are culturally responsive. The position collaborates with Tribes, medical and behavioral health (BH) providers, community organizations, and State agencies to support service delivery. The position will work with internal teams within the Washington market, particularly around topics of provider adequacy for the AI/AN managed care population, culturally appropriate care and coordination for members, adherence to Tribal sovereignty and appropriate protocols and regulations, and collaboration on cultural humility. This position will also serve as the primary point of contact for Tribes and external agency Offices of Tribal Affairs, will triage and assist with inquiries to internal departments, will provide external communication of UHC processes and operations, and will help facilitate meetings between Tribal Partners and UHC staff. Responsibilities • Build, manage and maintain a solid relationship with Tribal partners, WA State agencies, community-based organizations, faith-based organizations, and Apple Health to build trust, align work with the Tribes' and State's priorities for health and healthy opportunities, ensure proper planning of educational events, and adhere to Tribal sovereignty and federal and state regulations. • Develop project plan to align with Tribes' and State's key health priorities and support health education activities programs as they relate to the AI/AN Medicaid population while adhering to Apple Health marketing guidelines. • Work with Tribal Partners to coordinate the implementation of any new and/or modified benefits or protocols for Indian Healthcare providers (IHCP) and coordinate education to clinical staff and members. • Attend training conducted by one or more IHCP and/or the American Indian Health Commission (AIHC) for Washington state and/or the DSHS and/or the Indian Policy Advisory Committee, on AI/AN health disparities and needs, the Indian health care delivery systems, the government-to-government relationships between state of Washington and the federally recognized tribes applicable federal and state laws and regulations, applicable provisions in the contract and matters specific to IHCP's. • Participate in treatment and discharge planning, including continuity of care in the nearest clinically appropriate setting for AI/AN enrollees, including Behavioral Health Services only (BHSO) admitted for voluntary inpatient psychiatric and/or residential care. • Attend and actively participate in all required meetings related to Tribal Health, including those with community and government agencies, MCO's, providers, and others. • Interface with the Washington Healthcare Authority (HCA) Office of Tribal Affairs to represent UnitedHealthcare and advise on Managed Care initiatives regarding Tribal Partners. • Submit to HCA Tribal Affairs Office an annual report that includes outreach activities for the upcoming year with IHCP's in developing and implementing various services, financing models and other activities to enhance and support care coordination important for access of trauma informed care. • Represent UnitedHealthcare at meetings, forums and applicable conferences (examples: HCA, Regional & Statewide Tribal, Individual Tribal). • Advise leadership on funding for special projects, and subsequently, manage the end-to-end grant process for the local grantee. • Make recommendations to leadership regarding development, revision, and/or implementation of UHC processes, protocols, and engagement of UHC programs and staff with Tribes and the AI/AN population. • Schedule and participate in education and awareness events for Apple Health beneficiaries in assigned region. • Perform post-event evaluations, summarize, and identify enhancements for future events (e.g., surveys, feedback sessions). • Input and track activities into a reporting database, ensuring accuracy for reporting within 48 hours of event/meeting. • Analyze various types of internal and external data to determine types of educational opportunities to develop in assigned territory. • Meet or exceed department service standards and productivity goals consistently. • Serve as a valuable resource, externally and cross functionally within the organization. • Identify innovative ways to engage and meet the needs of the underserved. Requirements • Experience in Tribal community outreach, tribal engagement, or social work. • Demonstrated knowledge of tribal communities, cultural background of American Indian/Alaska Native communities. • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint). • Able to work Monday - Friday and outside core business hours, per business needs. • Citizen of one of the federally recognized Indian tribes in Washington State. • Active driver's license and good driving history. • Insured reliable transportation. • Travel up to 75% of the time within Washington State general service areas. • Resident of Washington State. Nice-to-haves • Medicaid or managed care experience. • Work with or within a Tribe, Urban Indian organization, or Indian Health Services (IHS), preferably within Washington State. • Established relationships with Tribes in Washington State, community-based organizations (CBO's), faith-based organizations (FBO's), providers, and local Department of Health and Human Services. • Live in/within commutable distance to Seattle WA or Spokane WA. Benefits • Comprehensive benefits package. • Incentive and recognition programs. • Equity stock purchase. • 401k contribution. Apply tot his job