**Treasury Customer Service Representative 6-E8; Unclaimed Property (4 vacancies) at arenaflex**
Are you a dedicated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, arenaflex is looking for talented individuals to join our team as Treasury Customer Service Representatives in our Unclaimed Property department.
**About arenaflex**
arenaflex is a leading organization in the state of Michigan, dedicated to serving the public by providing innovative solutions and exceptional customer service. Our Unclaimed Property department plays a critical role in reuniting reported properties with their rightful owners or heirs, and we are seeking highly motivated and resourceful individuals to join our team.
**Job Summary**
As a Treasury Customer Service Representative 6-E8 in our Unclaimed Property department, you will be responsible for providing exceptional customer service to claimants, researching requests, and determining the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents. You will work closely with a motivated and inclusive team to ensure that all data is maintained and ensured confidentiality, and that customer inquiries are resolved in a timely and professional manner.
**Key Responsibilities**
* Provide exceptional customer service to claimants via phone, email, and written correspondence
* Research requests to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents
* Review and analyze a wide variety of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
* Maintain and ensure confidentiality of data
* Work collaboratively with a team to resolve customer inquiries and resolve problems
* Stay up-to-date on policies, procedures, and laws related to unclaimed property
* Participate in ongoing training and professional development to improve skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent required
* One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
* Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
* Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)
**Preferred Qualifications**
* Experience working in a call center environment
* Knowledge of unclaimed property laws and regulations
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
**Skills and Competencies**
* Strong customer service skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office and other software applications
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to ensure that all new hires have the skills and knowledge necessary to succeed in their roles
* Opportunities for career growth and advancement within the organization
* Ongoing training and professional development to improve skills and knowledge
* Collaborative and inclusive work environment
**Work Environment and Company Culture**
* arenaflex is a hybrid organization, with a mix of on-site and remote work options
* Our Unclaimed Property department is a dynamic and fast-paced environment where no two days are ever the same
* We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees
* arenaflex participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Comprehensive training program
* Opportunities for career growth and advancement
* Collaborative and inclusive work environment
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter and detailed resume to [insert contact information]. We look forward to hearing from you!
**Accommodations**
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading organization in the state of Michigan, dedicated to serving the public by providing innovative solutions and exceptional customer service. Our Unclaimed Property department plays a critical role in reuniting reported properties with their rightful owners or heirs, and we are seeking highly motivated and resourceful individuals to join our team.
**Job Summary**
As a Treasury Customer Service Representative 6-E8 in our Unclaimed Property department, you will be responsible for providing exceptional customer service to claimants, researching requests, and determining the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents. You will work closely with a motivated and inclusive team to ensure that all data is maintained and ensured confidentiality, and that customer inquiries are resolved in a timely and professional manner.
**Key Responsibilities**
* Provide exceptional customer service to claimants via phone, email, and written correspondence
* Research requests to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents
* Review and analyze a wide variety of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
* Maintain and ensure confidentiality of data
* Work collaboratively with a team to resolve customer inquiries and resolve problems
* Stay up-to-date on policies, procedures, and laws related to unclaimed property
* Participate in ongoing training and professional development to improve skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent required
* One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
* Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
* Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)
**Preferred Qualifications**
* Experience working in a call center environment
* Knowledge of unclaimed property laws and regulations
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
**Skills and Competencies**
* Strong customer service skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office and other software applications
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to ensure that all new hires have the skills and knowledge necessary to succeed in their roles
* Opportunities for career growth and advancement within the organization
* Ongoing training and professional development to improve skills and knowledge
* Collaborative and inclusive work environment
**Work Environment and Company Culture**
* arenaflex is a hybrid organization, with a mix of on-site and remote work options
* Our Unclaimed Property department is a dynamic and fast-paced environment where no two days are ever the same
* We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees
* arenaflex participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Comprehensive training program
* Opportunities for career growth and advancement
* Collaborative and inclusive work environment
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter and detailed resume to [insert contact information]. We look forward to hearing from you!
**Accommodations**
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
Apply Now
Apply Now