Travel & Lifestyle Member Advisor

Travel & Lifestyle Member AdvisorCompany: AtlasLocation: Remote/Hybrid in NYC/SFJob Purpose & SummaryAtlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction.Key ResponsibilitiesManage end-to-end travel and lifestyle requests, including researching, booking, and coordinating:Commercial and private flightsLuxury hotels, resorts, and villasEvent access, and entertainmentGround transportationProvide timely, high-touch support to members via chat delivering thoughtful and personalized serviceMaintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking executionAct as a brand ambassador, reinforcing Atlas’s premium positioning through every interactionIdentify trends and escalate member feedback to improve service offerings and internal processesCollaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffsContribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflowsRequired Qualifications & Skills1-5 years of experience in luxury travel planning, concierge services, or lifestyle managementProven expertise in managing complex travel itineraries and high-end client preferencesDeep knowledge of global destinations, luxury hospitality, aviation, and event accessStrong communication and relationship-building skills, with a customer-first mindsetHigh level of discretion, professionalism, and reliabilityOperationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at onceNice to haves:Experience with GDS platforms like Sabre, Amadeus, or ApolloExperience using Zendesk, CRM tools, or internal ticketing systemsPersonal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.)Benefits & PerksCompetitive salary and equity packageComprehensive health insurance401(k) planUnlimited PTO

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