Transformative Call Center Opportunity: Swing Shift Agent
Join Our Innovative Team and Elevate the Customer Experience
We're seeking a highly skilled and charismatic Call Center Swing Shift Agent to join our dynamic team at Workwarp, a company that's revolutionizing the trades industry with top-notch residential HVAC, Plumbing, and Electrical services. As a key player in our customer-facing team, you'll have the opportunity to make a real impact and transform the way we interact with our customers.
Key Highlights:
Competitive Compensation: $19-21/hr, plus a comprehensive benefits package, including free medical plan options, 401k with 4% company match, and more
Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance
Flexible Schedule: Swing shift schedule, including weekends, with 2 weekdays off, and a start time between 11am-1pm CT
Company-Provided Equipment: Laptop, monitor, and headset to ensure you have everything you need to succeed
Opportunities for Growth: Join a company that's committed to innovation and customer satisfaction, with opportunities for professional development and advancement
Job Responsibilities:
Answer inbound calls and schedule service appointments with precision and professionalism
Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely and courteous manner
Handle customer requests via email, webchat, and text, resolving issues with empathy and expertise
Deliver call scripts clearly, compellingly, and with a personable touch, ensuring a exceptional customer experience
Maintain and update customer databases with complete and accurate information, adhering to company standards
Collaborate with dispatch to ensure seamless customer service and 5-Star experiences
Provide additional support to the team as needed, demonstrating a flexible and team-oriented approach
Requirements:
Education: High School Diploma or GED equivalent
Experience: 2+ years of customer service experience in a phone-based role, with experience in the home services industry preferred
Technical Skills: Proficiency with Microsoft Office or Google Suite, ability to type at least 40 WPM, and multitasking capabilities
Soft Skills: Clear, kind, and energetic phone presence, with excellent communication and problem-solving skills
Availability: Must be a U.S. Resident and available to work a swing shift schedule, including weekends
How to Apply:
Ready to join our innovative team and transform the trades industry? Click the "Apply Now" button to start your application process. We can't wait to hear from you!
Apply Now
Apply Now
We're seeking a highly skilled and charismatic Call Center Swing Shift Agent to join our dynamic team at Workwarp, a company that's revolutionizing the trades industry with top-notch residential HVAC, Plumbing, and Electrical services. As a key player in our customer-facing team, you'll have the opportunity to make a real impact and transform the way we interact with our customers.
Key Highlights:
Competitive Compensation: $19-21/hr, plus a comprehensive benefits package, including free medical plan options, 401k with 4% company match, and more
Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance
Flexible Schedule: Swing shift schedule, including weekends, with 2 weekdays off, and a start time between 11am-1pm CT
Company-Provided Equipment: Laptop, monitor, and headset to ensure you have everything you need to succeed
Opportunities for Growth: Join a company that's committed to innovation and customer satisfaction, with opportunities for professional development and advancement
Job Responsibilities:
Answer inbound calls and schedule service appointments with precision and professionalism
Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely and courteous manner
Handle customer requests via email, webchat, and text, resolving issues with empathy and expertise
Deliver call scripts clearly, compellingly, and with a personable touch, ensuring a exceptional customer experience
Maintain and update customer databases with complete and accurate information, adhering to company standards
Collaborate with dispatch to ensure seamless customer service and 5-Star experiences
Provide additional support to the team as needed, demonstrating a flexible and team-oriented approach
Requirements:
Education: High School Diploma or GED equivalent
Experience: 2+ years of customer service experience in a phone-based role, with experience in the home services industry preferred
Technical Skills: Proficiency with Microsoft Office or Google Suite, ability to type at least 40 WPM, and multitasking capabilities
Soft Skills: Clear, kind, and energetic phone presence, with excellent communication and problem-solving skills
Availability: Must be a U.S. Resident and available to work a swing shift schedule, including weekends
How to Apply:
Ready to join our innovative team and transform the trades industry? Click the "Apply Now" button to start your application process. We can't wait to hear from you!
Apply Now
Apply Now