Transformative Call Center Agent (Swing Shift) - Join Our 24/7 Team!
Unlock a rewarding career with T3 Services Group, a pioneering company revolutionizing the trades industry! We're seeking a highly skilled and motivated Call Center Agent to join our remote team, providing top-notch support to our customers across 4 states and 7 locations. As a key player in our 24/7 call center, you'll be the face of our company, delivering exceptional customer experiences and driving success.
Our company is built on a philosophy of innovation and customer-centricity, and we're looking for like-minded individuals to join our mission. As a Call Center Agent, you'll be part of a dynamic team that's transforming the trades one customer at a time. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!
About the Role:
We offer a competitive total rewards package, including:
Hourly rate: $19-21/hr
Remote work arrangement (work from home!)
Comprehensive benefits: Medical, Dental, Vision (with a free medical plan option for employees)
401k with 4% company match
Generous PTO, Paid Holidays, and Paid Parental Leave
Company-provided laptop, monitor, and headset
Job Responsibilities:
Answer inbound calls and schedule service appointments with precision and professionalism
Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely manner
Handle customer requests via email, webchat, and text with empathy and expertise
Deliver call scripts clearly, compellingly, and with a personable touch
Adhere to our company's plan for resolving customer complaints quickly and favorably
Maintain and update customer database with complete and accurate information
Collaborate with dispatch to ensure customers receive 5-Star Service
Provide additional support to the team as needed, demonstrating a flexible and team-oriented mindset
Requirements:
High School Diploma or GED
2+ years of customer service experience in a phone-based role
Experience working in the home services industry (preferred)
Ability to multitask, completing phone and computer work simultaneously with ease
Typing speed of at least 40 WPM
Proficiency with Microsoft Office or Google Suite
Clear, kind, and energetic phone presence
Ability to work in a fast-paced environment and remain organized under pressure
Must be a U.S. Resident
Take the Next Step
Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can make a meaningful impact as a Call Center Agent!
Apply Now
Apply Now
Our company is built on a philosophy of innovation and customer-centricity, and we're looking for like-minded individuals to join our mission. As a Call Center Agent, you'll be part of a dynamic team that's transforming the trades one customer at a time. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!
About the Role:
We offer a competitive total rewards package, including:
Hourly rate: $19-21/hr
Remote work arrangement (work from home!)
Comprehensive benefits: Medical, Dental, Vision (with a free medical plan option for employees)
401k with 4% company match
Generous PTO, Paid Holidays, and Paid Parental Leave
Company-provided laptop, monitor, and headset
Job Responsibilities:
Answer inbound calls and schedule service appointments with precision and professionalism
Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely manner
Handle customer requests via email, webchat, and text with empathy and expertise
Deliver call scripts clearly, compellingly, and with a personable touch
Adhere to our company's plan for resolving customer complaints quickly and favorably
Maintain and update customer database with complete and accurate information
Collaborate with dispatch to ensure customers receive 5-Star Service
Provide additional support to the team as needed, demonstrating a flexible and team-oriented mindset
Requirements:
High School Diploma or GED
2+ years of customer service experience in a phone-based role
Experience working in the home services industry (preferred)
Ability to multitask, completing phone and computer work simultaneously with ease
Typing speed of at least 40 WPM
Proficiency with Microsoft Office or Google Suite
Clear, kind, and energetic phone presence
Ability to work in a fast-paced environment and remain organized under pressure
Must be a U.S. Resident
Take the Next Step
Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can make a meaningful impact as a Call Center Agent!
Apply Now
Apply Now