Transform Customer Experiences as a Senior Technical Advisor (Remote)
Join Our Innovative Team at Workwarp and Unlock Your Potential
We're seeking a highly skilled and motivated Senior Technical Advisor to provide exceptional technical support to our customers and field service technicians. As a key member of our team, you will play a vital role in maximizing customer uptime, reducing service costs, and delivering outstanding customer experiences.
Key Responsibilities:
Provide expert technical direction and resolution for fountain dispensers, vending, and coolers via phone, email, or other channels
Offer support to field service technicians, process parts orders, and respond to general technical inquiries
Work collaboratively to eliminate service calls and ensure seamless customer experiences
Utilize your technical expertise to troubleshoot complex issues and provide effective solutions
Provide 24/7 support, 365 days a year, to ensure our customers receive the assistance they need, whenever they need it
Requirements for Success:
High school diploma or GED equivalent required
At least 5+ years of experience in customer service or technical support
Strong knowledge of equipment installation requirements, dispensing equipment installation principles, and customer communication software systems
Advanced troubleshooting skills, with experience in Freestyle platforms and National Food Service customers (highly desirable)
Basic to advanced computer skills, with the ability to work in a virtual environment
Bilingual candidates (Spanish) are encouraged to apply
What We Offer:
Competitive salary and benefits package, starting on day one of employment
Opportunity to work with a friendly, innovative team and make a real impact on customer experiences
Comprehensive training program, including systems training, process training, and virtual work environment support
Flexible, remote work arrangement, with the freedom to work from the comfort of your own home
Join Our Team Today!
If you're a motivated, customer-focused individual with a passion for technical support, we'd love to hear from you. Apply now to take the first step towards an exciting new career as a Senior Technical Advisor at Workwarp.
Apply Now
Apply Now
We're seeking a highly skilled and motivated Senior Technical Advisor to provide exceptional technical support to our customers and field service technicians. As a key member of our team, you will play a vital role in maximizing customer uptime, reducing service costs, and delivering outstanding customer experiences.
Key Responsibilities:
Provide expert technical direction and resolution for fountain dispensers, vending, and coolers via phone, email, or other channels
Offer support to field service technicians, process parts orders, and respond to general technical inquiries
Work collaboratively to eliminate service calls and ensure seamless customer experiences
Utilize your technical expertise to troubleshoot complex issues and provide effective solutions
Provide 24/7 support, 365 days a year, to ensure our customers receive the assistance they need, whenever they need it
Requirements for Success:
High school diploma or GED equivalent required
At least 5+ years of experience in customer service or technical support
Strong knowledge of equipment installation requirements, dispensing equipment installation principles, and customer communication software systems
Advanced troubleshooting skills, with experience in Freestyle platforms and National Food Service customers (highly desirable)
Basic to advanced computer skills, with the ability to work in a virtual environment
Bilingual candidates (Spanish) are encouraged to apply
What We Offer:
Competitive salary and benefits package, starting on day one of employment
Opportunity to work with a friendly, innovative team and make a real impact on customer experiences
Comprehensive training program, including systems training, process training, and virtual work environment support
Flexible, remote work arrangement, with the freedom to work from the comfort of your own home
Join Our Team Today!
If you're a motivated, customer-focused individual with a passion for technical support, we'd love to hear from you. Apply now to take the first step towards an exciting new career as a Senior Technical Advisor at Workwarp.
Apply Now
Apply Now