Transaction Monitoring & KYC Specialist - USA hours
About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/
Why Join Tilia (Thunes Group)
Tilia operates within the Thunes ecosystem, supporting a global cross-border payments network. This role offers exposure to international compliance operations, financial crime risk management, and opportunities for growth within a fast-scaling fintech environment.
Job Overview
The Transaction Monitoring & KYC Specialist (USA hours) supports the detection, investigation, and prevention of financial crime across Tilia’s platform.
This role is responsible for reviewing transaction alerts, conducting customer due diligence (KYC/KYB), and ensuring all activities are handled accurately, efficiently, and in line with internal policies and regulatory requirements. The Specialist plays a key role in maintaining a strong financial crime control environment while supporting a seamless customer experience.
Key Responsibilities
Transaction Monitoring & Investigations
Review and investigate transaction monitoring alerts and out-of-pattern activity
Analyse customer transactions to identify suspicious behaviour, trends, and red flags
Document investigations clearly, including rationale and supporting evidence
Escalate suspicious activity in line with internal procedures
Support preparation of Suspicious Activity Reports (SARs), where required
KYC / KYB & Due Diligence
Perform KYC/KYB checks for new and existing customers (individuals and businesses)
Review and verify customer documentation, including identity, ownership structures, and UBOs
Conduct risk assessments in line with internal frameworks
Support enhanced due diligence (EDD) for higher-risk customers (e.g., PEPs, high-risk jurisdictions)
Communicate with customers to collect required information and resolve queries
Case Management & Operations
Manage and prioritise alerts, cases, and tickets within defined SLAs
Maintain accurate and complete records in case management and ticketing systems (e.g., Freshdesk)
Monitor internal escalations and ensure proper tracking and documentation
Support onboarding reviews and ongoing monitoring activities
Screening & Controls
Conduct sanctions and watchlist screening (e.g., OFAC)
Assist with periodic reviews and ongoing monitoring of customers
Identify potential control gaps, trends, or inefficiencies and escalate accordingly
Reporting & Continuous Improvement
Support preparation of reports and summaries for management review
Contribute to improving processes, templates, and workflows
Provide feedback on alert quality, false positives, and system effectiveness
Stay up to date with financial crime trends and regulatory requirements
Skills & Experience
1–3 years’ experience in AML, KYC, fraud, or compliance operations (fintech, payments, or financial services preferred)
Basic understanding of AML/CFT regulations, sanctions, and financial crime risks
Experience in transaction monitoring and/or KYC/KYB processes
Strong analytical and investigative skills
High attention to detail and ability to make risk-based decisions
Ability to manage multiple tasks in a fast-paced environment
Technical Skills
Experience with case management or ticketing tools (e.g., Freshdesk, Zendesk) is a plus
Good working knowledge of Excel / Google Sheets (e.g., filtering, basic analysis)
Familiarity with transaction monitoring or screening tools is advantageous
Ways of Working
Accuracy & Accountability: Delivers high-quality, well-documented work
Risk Awareness: Applies sound judgement when assessing financial crime risks
Ownership: Takes responsibility for cases through to resolution
Collaboration: Works effectively with Compliance, Operations, and cross-functional teams
Continuous Improvement: Open to learning and improving processes
Sound like you? Apply now!
Apply Now
Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.
Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.
Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.
Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.
Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.
For more information, visit: https://www.thunes.com/
Why Join Tilia (Thunes Group)
Tilia operates within the Thunes ecosystem, supporting a global cross-border payments network. This role offers exposure to international compliance operations, financial crime risk management, and opportunities for growth within a fast-scaling fintech environment.
Job Overview
The Transaction Monitoring & KYC Specialist (USA hours) supports the detection, investigation, and prevention of financial crime across Tilia’s platform.
This role is responsible for reviewing transaction alerts, conducting customer due diligence (KYC/KYB), and ensuring all activities are handled accurately, efficiently, and in line with internal policies and regulatory requirements. The Specialist plays a key role in maintaining a strong financial crime control environment while supporting a seamless customer experience.
Key Responsibilities
Transaction Monitoring & Investigations
Review and investigate transaction monitoring alerts and out-of-pattern activity
Analyse customer transactions to identify suspicious behaviour, trends, and red flags
Document investigations clearly, including rationale and supporting evidence
Escalate suspicious activity in line with internal procedures
Support preparation of Suspicious Activity Reports (SARs), where required
KYC / KYB & Due Diligence
Perform KYC/KYB checks for new and existing customers (individuals and businesses)
Review and verify customer documentation, including identity, ownership structures, and UBOs
Conduct risk assessments in line with internal frameworks
Support enhanced due diligence (EDD) for higher-risk customers (e.g., PEPs, high-risk jurisdictions)
Communicate with customers to collect required information and resolve queries
Case Management & Operations
Manage and prioritise alerts, cases, and tickets within defined SLAs
Maintain accurate and complete records in case management and ticketing systems (e.g., Freshdesk)
Monitor internal escalations and ensure proper tracking and documentation
Support onboarding reviews and ongoing monitoring activities
Screening & Controls
Conduct sanctions and watchlist screening (e.g., OFAC)
Assist with periodic reviews and ongoing monitoring of customers
Identify potential control gaps, trends, or inefficiencies and escalate accordingly
Reporting & Continuous Improvement
Support preparation of reports and summaries for management review
Contribute to improving processes, templates, and workflows
Provide feedback on alert quality, false positives, and system effectiveness
Stay up to date with financial crime trends and regulatory requirements
Skills & Experience
1–3 years’ experience in AML, KYC, fraud, or compliance operations (fintech, payments, or financial services preferred)
Basic understanding of AML/CFT regulations, sanctions, and financial crime risks
Experience in transaction monitoring and/or KYC/KYB processes
Strong analytical and investigative skills
High attention to detail and ability to make risk-based decisions
Ability to manage multiple tasks in a fast-paced environment
Technical Skills
Experience with case management or ticketing tools (e.g., Freshdesk, Zendesk) is a plus
Good working knowledge of Excel / Google Sheets (e.g., filtering, basic analysis)
Familiarity with transaction monitoring or screening tools is advantageous
Ways of Working
Accuracy & Accountability: Delivers high-quality, well-documented work
Risk Awareness: Applies sound judgement when assessing financial crime risks
Ownership: Takes responsibility for cases through to resolution
Collaboration: Works effectively with Compliance, Operations, and cross-functional teams
Continuous Improvement: Open to learning and improving processes
Sound like you? Apply now!
Apply Now