TRAINING SPECIALIST WITH SECURITY CLEARANCE
About the position
Responsibilities
• Deliver effective training to a diverse audience of Medical Treatment Facility technical and clinical personnel.
• Create training guides and training materials.
• Ensure training materials meet DHA and EITSI standards.
• Maintain training materials in a Knowledge Base.
• Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications.
• Develop training on DHA and EITSI operations to meet contract requirements.
• Write or facilitate the writing of lesson plans for applications.
• Develop assessments for training modules.
• Provide MTF personnel with policies and guidance for using the DHA Global Service Center (GSC) services.
• Interact with various Global Service Center and Global Network Operations Center personnel to continually improve the core training material.
• Investigate and suggest improvements to service delivery procedures.
• Promote adherence to GSC Service Operations policies and procedures.
• Promote a positive team environment.
• Collaborate with Continual Service Improvement branch to ensure all training collateral meets or exceeds quality standards and requirements.
• Promote seamless communication within the DHA Global Service Center.
• Work on special projects as required and maintain all area documentation.
Requirements
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree.
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one.
• US Citizen with Passport.
• Experience working with enterprise optimization tools such as Service Now or Remedy.
• Experience with computer-based or LMS learning development tools such as Adobe Captivate.
• Familiar with and/or certified in curriculum development.
• Certified in ITIL4 required and maintain ITIL4 certification.
• Must be able to travel when needed.
• Must be onsite in San Antonio as needed.
• Apply the ADDIE instructional development approach to achieve continual improvement.
• Strong proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook to produce original works.
• Proven experience training a diverse group of topics including both technical and operational topics.
• Strong customer service and communications skills.
• Ability to develop professional training content.
• Strong English skills - both written and spoken.
• Ability to organize travel details and manage travel expenses.
Nice-to-haves
• Military or more specifically Military Health experience a plus.
• Certified PMP a plus.
• Current certification in Security+ CE a plus.
Benefits
• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Medical, Dental, & Vision Care
Apply Now
Apply Now
Responsibilities
• Deliver effective training to a diverse audience of Medical Treatment Facility technical and clinical personnel.
• Create training guides and training materials.
• Ensure training materials meet DHA and EITSI standards.
• Maintain training materials in a Knowledge Base.
• Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications.
• Develop training on DHA and EITSI operations to meet contract requirements.
• Write or facilitate the writing of lesson plans for applications.
• Develop assessments for training modules.
• Provide MTF personnel with policies and guidance for using the DHA Global Service Center (GSC) services.
• Interact with various Global Service Center and Global Network Operations Center personnel to continually improve the core training material.
• Investigate and suggest improvements to service delivery procedures.
• Promote adherence to GSC Service Operations policies and procedures.
• Promote a positive team environment.
• Collaborate with Continual Service Improvement branch to ensure all training collateral meets or exceeds quality standards and requirements.
• Promote seamless communication within the DHA Global Service Center.
• Work on special projects as required and maintain all area documentation.
Requirements
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree.
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one.
• US Citizen with Passport.
• Experience working with enterprise optimization tools such as Service Now or Remedy.
• Experience with computer-based or LMS learning development tools such as Adobe Captivate.
• Familiar with and/or certified in curriculum development.
• Certified in ITIL4 required and maintain ITIL4 certification.
• Must be able to travel when needed.
• Must be onsite in San Antonio as needed.
• Apply the ADDIE instructional development approach to achieve continual improvement.
• Strong proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook to produce original works.
• Proven experience training a diverse group of topics including both technical and operational topics.
• Strong customer service and communications skills.
• Ability to develop professional training content.
• Strong English skills - both written and spoken.
• Ability to organize travel details and manage travel expenses.
Nice-to-haves
• Military or more specifically Military Health experience a plus.
• Certified PMP a plus.
• Current certification in Security+ CE a plus.
Benefits
• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Medical, Dental, & Vision Care
Apply Now
Apply Now