Training Manager – Automotive Service

Job SummaryWe are seeking a dynamic and experienced Training Manager to lead the development and execution of training programs for our Automotive Service operations. This role focuses on enhancing the capabilities of service advisors, technicians, and workshop teams to deliver exceptional customer service and meet OEM standards.Key Responsibilities1. Training Strategy & PlanningConduct Training Needs Analysis (TNA) for service teams (Service Advisors, Technicians, Workshop Supervisors).Develop and implement annual training plans aligned with business goals and aftersales KPIs.Build competency frameworks and career development pathways for service roles.2. Program Development & DeliveryDesign and deliver training programs covering:Automotive technical knowledgeService processes and workshop operationsCustomer experience and communication skillsCollaborate with OEMs and external training providers to ensure compliance with brand standards.Organize onboarding, certification, and upskilling programs.3. Performance Evaluation & ImprovementMeasure training effectiveness using KPIs, assessments, and feedback (e.g., productivity, customer satisfaction, first-time fix rate).Continuously improve training content and methodologies.Prepare regular reports for senior management.4. Team & Stakeholder ManagementManage internal trainers and subject matter experts (SMEs).Partner closely with Aftersales, Service Managers, and HR teams.Support leadership development and succession planning within service operations.5. Systems & Process OptimizationImplement and manage Learning Management Systems (LMS).Standardize training materials, processes, and documentation.Ensure compliance with safety, technical, and operational standards.RequirementsJob RequirementsEducation & ExperienceBachelor’s degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.Minimum 5 years of experience in the automotive industry (service/aftersales preferred).At least 2–3 years in a training or L&D leadership role.Skills & CompetenciesStrong training design and facilitation skills.Solid understanding of automotive service operations and workshop processes.Leadership, coaching, and stakeholder management skills.Excellent communication and presentation skills.Analytical mindset with a focus on continuous improvement.Preferred QualificationsExperience working with OEM standards (e.g., Toyota, Ford, Hyundai, etc.).Certified trainer (Train-the-Trainer or equivalent).Proficiency in English (both written and spoken).BenefitsBenefitsCompetitive salary and performance-based incentives.Opportunity to work in a professional automotive environment with global standards.Continuous learning and development opportunities.Comprehensive benefits package in accordance with company policy.

Apply Now