Training Coordinator, Community Impact
Job Description:
• Provide accurate information about eligible benefits and answer questions
• Troubleshoot issues and document case notes
• Facilitate virtual and in-person classroom training sessions
• Collaborate with Operations to improve efficiency and effectiveness
• Track training completion and manage onboarding activities for new employees
• Support queue management by monitoring incoming calls or case escalations
• Partner with the QA Supervisor to conduct analyses and evaluations
Requirements:
• 2 + years of call center / customer service training experience
• Advanced proficiency with Microsoft Office Suite and database software applications
• Excellent oral presentation skills
• Excellent interpersonal communications and writing skills
• Knowledge of the Call Center environment
• Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Google Suite, etc.)
Benefits:
• Competitive compensation
• Generous PTO
• Holidays
• Medical, dental, and vision plans
• Flexible Spending Accounts
• Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Wellness offerings
• CalPERS retirement program
• Optional 403(b) and 457 Retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer
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• Provide accurate information about eligible benefits and answer questions
• Troubleshoot issues and document case notes
• Facilitate virtual and in-person classroom training sessions
• Collaborate with Operations to improve efficiency and effectiveness
• Track training completion and manage onboarding activities for new employees
• Support queue management by monitoring incoming calls or case escalations
• Partner with the QA Supervisor to conduct analyses and evaluations
Requirements:
• 2 + years of call center / customer service training experience
• Advanced proficiency with Microsoft Office Suite and database software applications
• Excellent oral presentation skills
• Excellent interpersonal communications and writing skills
• Knowledge of the Call Center environment
• Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Google Suite, etc.)
Benefits:
• Competitive compensation
• Generous PTO
• Holidays
• Medical, dental, and vision plans
• Flexible Spending Accounts
• Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Wellness offerings
• CalPERS retirement program
• Optional 403(b) and 457 Retirement plans
• Tuition reimbursement
• Public Service Loan Forgiveness certified employer
Apply tot his job
Apply To this Job