Track and Trace Representative - Evening Shift

As a part of our After Hours Load Management (Track & Trace) Team, this role is responsible for all day-to-day aspects of track and trace pertaining to loads in transit. You will work hand in hand with other team members, Account Mangers, Carrier Sales & Drivers throughout the loads entire process. From Inception to completion of the load which includes but not limited to, pickup, transit times... delivery, rejections, and anything pertaining to your loads. You will ensure that all processes are being efficiently and successfully executed.

The schedule for this role is THURSDAY - MONDAY with Tuesday and Wednesday off.

Hours are defined as: 4pm - 12am EST

Responsibilities:
• Communicate with our Carrier base via phone or email daily to track and trace all assigned shipments.
• Follow all processes for the Load Management team and adhere to SOP’s.
• Maintain accurate tracking to ensure all loads are being updated properly daily.
• Escalate and follow processes to avoid or lessen shipments delays for the customer and company.
• Keep daily notes on carrier-load situations that occur and report back to your Manger daily.
• Attend Daily meeting to discuss the previous night’s notes on all loads.
• Ensure proper communication through various avenues is met internally and externally.

Qualifications:
• 1 or more years of Track and Trace
• Strong organizational skills and high attention to detail.
• Ability to learn quickly in a fast-paced, high-stress environment.
• Excellent time-management skills.
• Commitment to all health and safety guidelines.
• Ability to always interact with coworkers and Carriers in a professional manner.
• Team-first attitude

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