Tier 1 - Call Center Support
Overview
Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. This role focuses on providing exceptional support for Microsoft Office (Word, Excel, PowerPoint) issues, along with other IT-related inquiries, ensuring smooth daily operations for end-users. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply.
Responsibilities
Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.
Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.
Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
Assist with hardware, software, and basic network troubleshooting as needed.
Collaborate with IT teams to escalate and resolve complex technical issues.
Ensure all support requests are addressed within defined service-level agreements (SLAs).
Create and update technical documentation, FAQs, and user guides specific to MS Office applications.
Stay informed about updates and new features in Microsoft Office to enhance support services.
Qualifications
Required:
Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications.
Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint.
Strong ability to work independently and collaboratively with technical teams.
Excellent written and oral communication skills to provide clear guidance and support.
Motivated and results-oriented mindset with a commitment to delivering exceptional customer service.
Preferred:
Familiarity with Office 365 administration and troubleshooting.
Experience creating user guides or training materials for MS Office tools.
This is a remote position.
Apply Now
Softthink Solutions Inc. (STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Support Specialist to join our dynamic team. This role focuses on providing exceptional support for Microsoft Office (Word, Excel, PowerPoint) issues, along with other IT-related inquiries, ensuring smooth daily operations for end-users. If you are motivated, results-driven, and thrive in a collaborative environment, we encourage you to apply.
Responsibilities
Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.
Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.
Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
Assist with hardware, software, and basic network troubleshooting as needed.
Collaborate with IT teams to escalate and resolve complex technical issues.
Ensure all support requests are addressed within defined service-level agreements (SLAs).
Create and update technical documentation, FAQs, and user guides specific to MS Office applications.
Stay informed about updates and new features in Microsoft Office to enhance support services.
Qualifications
Required:
Minimum of two (2) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications.
Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint.
Strong ability to work independently and collaboratively with technical teams.
Excellent written and oral communication skills to provide clear guidance and support.
Motivated and results-oriented mindset with a commitment to delivering exceptional customer service.
Preferred:
Familiarity with Office 365 administration and troubleshooting.
Experience creating user guides or training materials for MS Office tools.
This is a remote position.
Apply Now