ThousandEyes Engineer

We are seeking a highly skilled ThousandEyes Engineer to join our team and provide deep expertise in network assurance, SaaS integrations, and end-to-end performance monitoring. The ideal candidate will have strong troubleshooting skills across OSI layers 3–7, hands-on experience with the ThousandEyes platform, and the ability to integrate monitoring solutions with enterprise SaaS environments. This role combines technical engineering, coding, and customer-facing responsibilities to ensure optimal application and network performance.Key ResponsibilitiesConfigure, deploy, and maintain ThousandEyes monitoring solutions (Enterprise Agents, Endpoint Agents, Browser Synthetics, VM vantage points).Perform OSI Layer 3–7 troubleshooting for networks, internet routing, cloud applications, and end-user experience.Develop and maintain test scripts using JavaScript for ThousandEyes Selenium-based testing.Leverage ThousandEyes APIs for automation, reporting, and integration into enterprise SaaS systems.Act as a strategist for network assurance monitoring, analyzing event anomalies, outages, and service degradations.Integrate SaaS platforms with OpenTelemetry, OAuth, and Basic Authentication for seamless monitoring and data correlation.Provide expert analysis of service availability, performance metrics, and cross-internet communications.Collaborate with technical and non-technical stakeholders to design monitoring strategies and resolve escalated issues.Manage incident reports, Jira ticket workflows, and documentation for platform configurations and troubleshooting steps.Required Skills & QualificationsProficiency in ThousandEyes platform (agents, tests, APIs, integrations).Strong troubleshooting background across network, cloud, and SaaS environments.Knowledge of JavaScript programming for test automation.Familiarity with Linux environments and Cisco networking technologies.Hands-on experience with API integrations and monitoring frameworks.Excellent communication and customer-facing consulting skills.CertificationsCisco Certified Specialist – Enterprise Network Assurance (2024)JS-Institute Entry-Level JavaScript Programmer (2023)Cisco Certified Network Professional – CCNP (2021)Juniper Networks Certified Associate, Security – JNCIA-SEC (2021)Cisco Certified Network Associate – CCNA (2020)CompTIA Network+ & A+ Technician (2009)Preferred Experience2+ years with Cisco | ThousandEyes in a consulting, engineering, or technical account management role.Proven success with SaaS platform integrations and performance monitoring.Experience analyzing outages, internet anomalies, and large-scale application performance issues.Familiarity with enterprise ticketing systems such as Jira.

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