Temporary Remote CEC Quality Analyst

Job Summary: Monitors customer interactions to ensure compliance with all standards. Helps provide root cause analysis to issues that impact customer satisfaction by utilizing a variety of tools. Provides actionable feedback to Customer Engagement Center (CEC) stakeholders. Key Responsibilities: • Evaluate the quality of work performed by CEC team members across various channels, including emails, chats, calls, social media responses, marketing removals, and queue management. • Identify trends, gaps, and opportunities for process enhancements. Recommend solutions to improve customer experience and operational efficiency. • Resolves and assesses Tranmon claim entries. • Generate detailed reports on quality metrics, team performance, and trends. Present findings to management and recommend actionable strategies. • Meets expectations for attendance and punctuality. • Adheres to work rules and Company policies • Other duties as assigned. Qualifications: • High school degree or equivalent required. • Microsoft Office Suite (Excel, Outlook, and Word) • Ability to perform data analysis and create any supporting reports • Strong verbal and written communication skills • Strong analytical skills and attention to detail • Ability to provide constructive feedback in a professional and supportive manner • 2 years call center experience or 1 year previous QA experience. Our Commitment to Equal Opportunity & Your Privacy EEO Statement: This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. EEO is the Law Privacy Policies: • Click Here to Review Omaha Steaks Privacy Policy • Click Here to Review Omaha Steaks CA Privacy Policy • Click Here to Review Employee Privacy Policy Apply tot his job