Teller/Customer Service
About the position
The Member Service Specialist at Space Coast Credit Union is responsible for providing exceptional customer service to members, handling a variety of deposit and loan transactions, and assisting with new account processing. This role emphasizes effective communication, sales skills, and the ability to resolve member inquiries efficiently. The position also includes responsibilities such as managing lobby efficiency and ensuring member satisfaction while maintaining account integrity.
Responsibilities
Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing.
,
Effectively assesses members' needs and makes appropriate referrals for SCCU products and services.
,
Resolves member issues and addresses member questions accurately and in a timely manner.
,
Consistently demonstrates effective sales and service skills.
,
Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
,
Periodically serves as floor manager to assess member's needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
,
Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
,
Balances cash, monetary instruments, and daily work to ensure member account integrity.
,
Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.
Requirements
6+ months of customer service and/or cash handling experience preferred.
,
High School Diploma or equivalency.
Nice-to-haves
Benefits
ONESCCU annual bonus available!
,
Medical, Dental & Vision Insurance
,
HSA (Health Savings Account) with SCCU matching contribution
,
SCCU Paid Long Term and Short Term Disability coverage
,
SCCU Paid Term Life Insurance
,
Employee Assistance Program (EAP)
,
Paid Time Off
,
401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
,
Tuition Reimbursement Program
,
SCCU Team Member financial discounts & perks (save money every month!)
,
Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc.
,
GAP coverage at half price
,
Fixed low rate credit card- 5.99%, if approved
,
FREE Identify Theft Protection!
,
No fee SCCU accounts
Apply Now
The Member Service Specialist at Space Coast Credit Union is responsible for providing exceptional customer service to members, handling a variety of deposit and loan transactions, and assisting with new account processing. This role emphasizes effective communication, sales skills, and the ability to resolve member inquiries efficiently. The position also includes responsibilities such as managing lobby efficiency and ensuring member satisfaction while maintaining account integrity.
Responsibilities
Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing.
,
Effectively assesses members' needs and makes appropriate referrals for SCCU products and services.
,
Resolves member issues and addresses member questions accurately and in a timely manner.
,
Consistently demonstrates effective sales and service skills.
,
Consults with members regarding SCCU products and services; recommends additional products and services to meet member needs.
,
Periodically serves as floor manager to assess member's needs and direct them to the appropriate source ensuring maximum lobby efficiency and minimize member waiting time.
,
Performs all aspects of processing transactions, including deposits, withdrawals, payments, and the sale of monetary instruments in order to provide complete member service.
,
Balances cash, monetary instruments, and daily work to ensure member account integrity.
,
Services existing deposit and loan accounts in order to meet member requirements and exceed expectations.
Requirements
6+ months of customer service and/or cash handling experience preferred.
,
High School Diploma or equivalency.
Nice-to-haves
Benefits
ONESCCU annual bonus available!
,
Medical, Dental & Vision Insurance
,
HSA (Health Savings Account) with SCCU matching contribution
,
SCCU Paid Long Term and Short Term Disability coverage
,
SCCU Paid Term Life Insurance
,
Employee Assistance Program (EAP)
,
Paid Time Off
,
401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
,
Tuition Reimbursement Program
,
SCCU Team Member financial discounts & perks (save money every month!)
,
Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc.
,
GAP coverage at half price
,
Fixed low rate credit card- 5.99%, if approved
,
FREE Identify Theft Protection!
,
No fee SCCU accounts
Apply Now