Teller I {125th & Harlem} PT 20 Hours
About the position
The Teller I position at TD involves working in a store location to deliver exceptional customer experiences while efficiently processing banking transactions. The role emphasizes accuracy, customer education on products and services, and adherence to compliance and security protocols.
Responsibilities
? Execute TD's Brand promise to customers by delivering a Legendary Customer experience in the Store.
,
? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
,
? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
,
? Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
,
? Engage in lobby leadership by managing customer flow and welcoming customers.
,
? Educate customers on self-service and digital banking options that meet their needs.
,
? Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when necessary.
,
? Make sound decisions and provide timely problem resolution, escalating complex issues to management.
,
? Ensure compliance with operational activities according to company guidelines and regulations.
,
? Verify customers' identities by following authentication policies and procedures.
,
? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
,
? Adhere to safe deposit box procedures and operations.
,
? Maintain accountability for cash drawers and vaults, ensuring security at all times.
,
? Ensure confidential customer information is securely stored throughout the day.
,
? Follow dual control measures and security protocols to minimize potential loss.
,
? Utilize bank tools and processes to detect and prevent fraud.
,
? Complete all required training by established due dates.
Requirements
? High school diploma or GED required.
,
? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
,
? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
,
? Demonstrated customer service skills preferred.
,
? Strong organizational skills and attention to detail.
,
? Ability to function in a fast-paced and changing environment.
,
? Excellent communication skills, with the ability to be concise, clear, and consistent.
Nice-to-haves
? Experience in a customer service role.
,
? Familiarity with banking products and services.
Benefits
? Base salary and variable compensation/incentive awards.
,
? Health and well-being benefits.
,
? Savings and retirement programs.
,
? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
,
? Banking benefits and discounts.
,
? Career development opportunities.
,
? Reward and recognition programs.
Apply Now
The Teller I position at TD involves working in a store location to deliver exceptional customer experiences while efficiently processing banking transactions. The role emphasizes accuracy, customer education on products and services, and adherence to compliance and security protocols.
Responsibilities
? Execute TD's Brand promise to customers by delivering a Legendary Customer experience in the Store.
,
? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
,
? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
,
? Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
,
? Engage in lobby leadership by managing customer flow and welcoming customers.
,
? Educate customers on self-service and digital banking options that meet their needs.
,
? Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when necessary.
,
? Make sound decisions and provide timely problem resolution, escalating complex issues to management.
,
? Ensure compliance with operational activities according to company guidelines and regulations.
,
? Verify customers' identities by following authentication policies and procedures.
,
? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
,
? Adhere to safe deposit box procedures and operations.
,
? Maintain accountability for cash drawers and vaults, ensuring security at all times.
,
? Ensure confidential customer information is securely stored throughout the day.
,
? Follow dual control measures and security protocols to minimize potential loss.
,
? Utilize bank tools and processes to detect and prevent fraud.
,
? Complete all required training by established due dates.
Requirements
? High school diploma or GED required.
,
? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
,
? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
,
? Demonstrated customer service skills preferred.
,
? Strong organizational skills and attention to detail.
,
? Ability to function in a fast-paced and changing environment.
,
? Excellent communication skills, with the ability to be concise, clear, and consistent.
Nice-to-haves
? Experience in a customer service role.
,
? Familiarity with banking products and services.
Benefits
? Base salary and variable compensation/incentive awards.
,
? Health and well-being benefits.
,
? Savings and retirement programs.
,
? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
,
? Banking benefits and discounts.
,
? Career development opportunities.
,
? Reward and recognition programs.
Apply Now