Telephone Triage Nurse (RN Required) – PT...

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

• Answers telephone calls concerning caller needs in order to provide quality service to the caller.

• Conducts sound nursing assessments and offers alternative to callers within the parameters of the established guidelines.

• Refers inquiries to appropriate resources giving complete and accurate information.

• Documents all inquiries at the time of the call for medical, legal and statistical purposes.

• Maintains a sense of ownership and accountability to the program.

• Maintains confidentiality at all times with caller interactions.

• Provides a \"call-back\" telephone call within 24 hours for all emergent and clinical judgments to determine compliance with recommendations.

• Participates in quality improvements activities.

• Participates in community education activities.

• Perform other duties as assigned

Qualifications:

• Valid RN License from Virginia or reciprocal compact state required.

• Minimum of three (3) years clinical experience in acute care with excellent clinical skills.

• Basic phone interview and counseling skills.

• Knowledge of community services, physicians and health systems.

• Basic keyboard and computer skills with working knowledge of Windows 95.

• Pleasant, positive telephone voice.

• Excellent verbal communication.

• Ability to work in a confined space.

• Pursuit of continuing education.

• Positive, enthusiastic and helpful attitude.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant\'s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.