Telepharmacy Certified Pharmacy Technician
Job Details
Job Location Waco, TX
Position Type Full Time
Education Level High School
Job Shift Day
Job Category Pharmaceutical
Description
SKILLS:
Excellent attention to detail
Strong verbal and written communication skills
Excellent interpersonal and customer service skills
Strong organizational and time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong receptivity to feedback
Ability to work independently and adaptable to various workflows in telepharmacy and able to quickly learn and navigate new software systems and telepharmacy processes
Proficient in using pharmacy software systems, electronic health records (EHRs), and other technology used in pharmacy practice
Strong problem solving skills such as resolving insurance issues, addressing medication shortages, and troubleshooting technical problems
Knowledge of pharmaceutical and related medical terminology, knowledge of metric and apothecary measurement systems
Excellent teamwork and collaboration skills
Knowledge of pharmacy operations and safety standards.
Ability to prioritize tasks and function well in a high-paced and at times stressful environment
Professionally, promptly and effectively addresses all customer concerns and inquiries regarding customer service, HIPAA complaints, and any other issues, filing any necessary reports and facilitating prompt communication with the Supervising Pharmacist as appropriate
Fluent Spanish is strongly preferred
PRIMARY DUTIES:
Opening and closing pharmacy daily under live video supervision of remote pharmacist
Ensuring direct communication is available between the provider pharmacy and remote telepharmacy site through the telephone system
Prescription data entry using shared electronic system between remote and provider pharmacy
Reviewing the prescription for accuracy prior to filling the medication or device
Calculate correct drug dosages and convert between metric and apothecary systems
Fill medications using an inspection camera to take images of prescription drugs, devices, stock bottles, and completed prescriptions for remote pharmacist verification
Under live video supervision, verify patient identity and dispense verified prescriptions to patients
Offer live counseling with a pharmacist to patients using wireless using electronic device
Communicate with pharmacist at provider pharmacy and other healthcare provider to resolve prescription problems
Operate point-of-sale system by accurately balancing a cash drawer and processing receipts. Reconcile daily payments received with computer totals and prepare an accurate bank deposit
Receiving shipment and visually verifying the receipt of all drugs against corresponding invoices or packing lists provided by the wholesaler or manufacturer
Provide non-drug information to patients and clinicians and answer appropriate questions
Documenting entry of all non-pharmacy personnel into the pharmacy
Maintaining appropriate record keeping of prescriptions and pharmacy logs
Overseeing and maintaining accurate inventory of medications in pharmacy including removing outdated medication from active inventory
Ensure compliance with pharmacy laws, regulations, and standards of practice, maintaining the highest standards of patient safety and confidentiality
Maintaining accurate daily refrigerator and freezer temperature logs
Ensuring pharmacy doors are locked and secure at all times
Maintains a clean, organized and professional telepharmacy department, according to WFM standards
Comply with all regulations related to confidentiality of patient information.
OTHER DUTIES:
Other duties as assigned by supervisor
PHYSICAL AND MENTAL REQUIREMENTS:
Visual and auditory accuracy
Shift length - 8 hours
Indoor setting
Continuous use of inspection camera, computer, and calculator
Long periods of standing or sitting
Frequent use of telephone
Continuous repetitive grasping and manipulation of both hands
Continuous conversational communication
Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas
Infrequent use of personal car
Understand/carry out simple/detailed, oral/written instructions
Occasional travel
Memorize and retain instructions
Read and interpret detailed specifications
Qualifications
JOB SUMMARY: The telepharmacy technician is responsible for the daily operations of a remote telepharmacy dispensing location, where the pharmacist oversight occurs from a separate supervising pharmacy location. Telepharmacy technicians build upon the skills and responsibilities of the pharmacy technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the supervising pharmacy/pharmacist.
LOCATION: 1323 E. Franklin St #105, Hillsboro, TX 76645
REPORTS TO: Director of Pharmacy Services
EDUCATION & EXPERIENCE:
High School diploma or equivalent
Pharmacy Technician certification from the Texas State Board of Pharmacy
Minimum of one year of retail pharmacy experience within the past 3 years
Apply Now
Job Location Waco, TX
Position Type Full Time
Education Level High School
Job Shift Day
Job Category Pharmaceutical
Description
SKILLS:
Excellent attention to detail
Strong verbal and written communication skills
Excellent interpersonal and customer service skills
Strong organizational and time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong receptivity to feedback
Ability to work independently and adaptable to various workflows in telepharmacy and able to quickly learn and navigate new software systems and telepharmacy processes
Proficient in using pharmacy software systems, electronic health records (EHRs), and other technology used in pharmacy practice
Strong problem solving skills such as resolving insurance issues, addressing medication shortages, and troubleshooting technical problems
Knowledge of pharmaceutical and related medical terminology, knowledge of metric and apothecary measurement systems
Excellent teamwork and collaboration skills
Knowledge of pharmacy operations and safety standards.
Ability to prioritize tasks and function well in a high-paced and at times stressful environment
Professionally, promptly and effectively addresses all customer concerns and inquiries regarding customer service, HIPAA complaints, and any other issues, filing any necessary reports and facilitating prompt communication with the Supervising Pharmacist as appropriate
Fluent Spanish is strongly preferred
PRIMARY DUTIES:
Opening and closing pharmacy daily under live video supervision of remote pharmacist
Ensuring direct communication is available between the provider pharmacy and remote telepharmacy site through the telephone system
Prescription data entry using shared electronic system between remote and provider pharmacy
Reviewing the prescription for accuracy prior to filling the medication or device
Calculate correct drug dosages and convert between metric and apothecary systems
Fill medications using an inspection camera to take images of prescription drugs, devices, stock bottles, and completed prescriptions for remote pharmacist verification
Under live video supervision, verify patient identity and dispense verified prescriptions to patients
Offer live counseling with a pharmacist to patients using wireless using electronic device
Communicate with pharmacist at provider pharmacy and other healthcare provider to resolve prescription problems
Operate point-of-sale system by accurately balancing a cash drawer and processing receipts. Reconcile daily payments received with computer totals and prepare an accurate bank deposit
Receiving shipment and visually verifying the receipt of all drugs against corresponding invoices or packing lists provided by the wholesaler or manufacturer
Provide non-drug information to patients and clinicians and answer appropriate questions
Documenting entry of all non-pharmacy personnel into the pharmacy
Maintaining appropriate record keeping of prescriptions and pharmacy logs
Overseeing and maintaining accurate inventory of medications in pharmacy including removing outdated medication from active inventory
Ensure compliance with pharmacy laws, regulations, and standards of practice, maintaining the highest standards of patient safety and confidentiality
Maintaining accurate daily refrigerator and freezer temperature logs
Ensuring pharmacy doors are locked and secure at all times
Maintains a clean, organized and professional telepharmacy department, according to WFM standards
Comply with all regulations related to confidentiality of patient information.
OTHER DUTIES:
Other duties as assigned by supervisor
PHYSICAL AND MENTAL REQUIREMENTS:
Visual and auditory accuracy
Shift length - 8 hours
Indoor setting
Continuous use of inspection camera, computer, and calculator
Long periods of standing or sitting
Frequent use of telephone
Continuous repetitive grasping and manipulation of both hands
Continuous conversational communication
Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
Occasionally working in confined, noisy, dusty areas
Infrequent use of personal car
Understand/carry out simple/detailed, oral/written instructions
Occasional travel
Memorize and retain instructions
Read and interpret detailed specifications
Qualifications
JOB SUMMARY: The telepharmacy technician is responsible for the daily operations of a remote telepharmacy dispensing location, where the pharmacist oversight occurs from a separate supervising pharmacy location. Telepharmacy technicians build upon the skills and responsibilities of the pharmacy technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the supervising pharmacy/pharmacist.
LOCATION: 1323 E. Franklin St #105, Hillsboro, TX 76645
REPORTS TO: Director of Pharmacy Services
EDUCATION & EXPERIENCE:
High School diploma or equivalent
Pharmacy Technician certification from the Texas State Board of Pharmacy
Minimum of one year of retail pharmacy experience within the past 3 years
Apply Now