Teleperformance USA Licensing Coordinator - Remote in Ohio

Overview DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Responsibilities PURPOSE OF POSITION Primarily responsible for assist the recruiting, operations and training teams in ordering state background checks, applying for state licenses and all processes regarding follow up and reporting for licensed and pre-license employees. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS Work with new employees explaining, assisting and collecting documents surrounding the licensing process Responsible for all follow up with third and internal parties, clients, state background checks, home state licensing, statuses, and completion of activities Ability to analyze potential risks in providing supporting documentation and/or external issues Act with high level of discretion, professionalism and high sense of urgency while motivating team members to do the same Remain apprised of state level licensing updates including continuing education/renewals requirements Act proactively providing high level communication to internal teams regarding statuses and provide solutions to licensing issues Ability to manage workload remotely with appropriate guidance and expectation setting, as well as follow up and data reconciliation Critical thinking, proactive attitude and strong communication skills required Advanced experience with standard business applications especially MS Office suite (i.e., Word, Excel, PowerPoint) and RegEd Licensed Management tool Thrive as a team player in a fast paced, high energy, change oriented environment Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Perform other related duties and assignments as required and as assigned by supervisor or manager Qualifications ·High school diploma or GED required, college experience preferred or equivalent directly related work experience · Must be at least 18 years old · Minimum of 2 year administration experience within the last 5 years · At least 1 year of customer service experience in a high-volume customer service position · Must be within commuting distance to one of the following sites: Richmond, VA. – Port Saint Lucie, FL. – Boise, ID. · Three onsite days – must be flexible with schedule changes Job Locations US-FL-Port Saint Lucie | US-NM | US-ND | US-OH | US-OK | US-PA | US-RI | US-SC | US-SD | US-TN | US-TX | ... Requisition ID 2023-42381 Category Human Resources Country United States Source link Apply tot his job