Telehealth Virtual Assistant - Bilingual and Non-bilingual

Description: • We are seeking a highly organized and detail-oriented Virtual Assistant to provide administrative support for our multispecialty medical practice. • Responsibilities include managing patient appointments, answering inquiries, and handling various administrative tasks. • Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics). • Patient Communication: Answer incoming calls, emails, and texts from patients. • Patient Intake: Collect patient information and prepare for telemedicine appointments. • Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits. • Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds. • Payment Assistance: Lead patients to process copays and insurance payments. • Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system. Requirements: • Strong organizational and time management skills. • Strong and excellent customer service skills. • Excellent verbal and written communication skills. • Proficiency in using medical practice management software (Athena) - nice to have • Experience with insurance verification and prior authorization processes. - nice to have • Ability to multitask and prioritize tasks. • Proficiency in Spanish and/or English. Benefits: • Competitive rates • Weekly payments • Annual rate increase (based on performance) • Paid time off • Paid holidays • Various open roles are available • Free training and upskilling • Constant support and guidance from managers and mentors • Clear schedules and guidelines • A vibrant community always ready to support you • And more! Apply tot his job