Telecommunications Analyst I (Collaboration Engineer)
Rutgers University is seeking a Telecommunications Analyst I (Collaboration Engineer) for the Telecommunications department within the Office of Information Technology. This role involves providing engineering support for Cisco Unified Communications and USB-based platforms across all campuses, including designing, configuring, installing, managing, and troubleshooting video conferencing hardware and software. Responsibilities Assists with the Rutgers Unified Communication endpoint maintenance, upgrades, and expansions Participates in and oversees site assessment and system staging, testing and deployment while working closely with other OIT staff members and technicians Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions Prepares and provides project and equipment information including cost estimates to the departmental clients Effectively utilizes network testing equipment for troubleshooting Monitors and utilizes Unified Communications monitoring tools Updates documentation and reports as required Provides onsite support as well as training to end-users and departmental staff in NJ Understands and adheres to Rutgers’ compliance standards as they appear in RBHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy Performs other related duties as assigned Skills Bachelor's degree in a technical field. Equivalent education, experience and/or training may be substituted for the degree requirements A working knowledge of a large video enterprise infrastructure that includes the design, configuration, installation and troubleshooting of Cisco Unified Communications and Collaboration system and end devices, as well as data networking Hands-on knowledge of telecommunications, video technologies and their applications Ability to Code Lightware, Javascript, Cisco Endpoint Web and local Administration, on site UC troubleshooting Must have a valid driver's license Demonstrated knowledge of Cisco Video/USB based installation and maintenance techniques Knowledge of Cisco Telepresence/Video Endpoints, Cisco WebEx, Zoom/MRA, Microsoft Teams, Quality of Service (QoS) related to Video, CUCM, UC testing, monitoring, diagnostics and reporting tools Willingness to Train IT staff and end users Benefits Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Company Overview Rutgers University is an institution for higher education for doctoral and professional degree programs. It was founded in 1766, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Rutgers University has a track record of offering H1B sponsorships, with 237 in 2025, 202 in 2024, 177 in 2023, 182 in 2022, 181 in 2021, 182 in 2020. Please note that this does not guarantee sponsorship for this specific role.