Telecommunication Operator
Job Description: • Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. • Answer all incoming phone calls on a multi-function phone system. • Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls. • Process calls according to given situation. • Determine priority and protocol and dispatch security personnel accordingly. • operate page console and associated equipment. • Provide outside callers with medical assistance by directing to appropriate service. • Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality. Requirements: • Knowledge of the Nortel console and pate equipment • Knowledge of placing local, long distance and overseas calls, directory information and oral paging • Demonstrated knowledge of CRT/PC operation • Knowledge of fax machines • Clear, concise speaking voice • Computer, oral and written communication, customer service and interpersonal skills Benefits: • Our outstanding, comprehensive offerings are an investment in your health, well-being and future. Apply tot his job