Telecom Operations, UCaaS, Cloud, VoIP, Networking, Contact Center
Job ID: 25-09459 Telecom Operations, UCaaS, Cloud, VoIP, Network, Contact Center with 15+ years of experience for a contract position.
Technical Skills:
• Strong knowledge of telecommunications circuits and orders
• An understanding of network gear , switches , routers , firewalls
• Experience with cloud-based phone systems and technologies
• Strong knowledge on Inbound and Outbound architecture , call flow and call routing
• Well versed with E1 , T1 and SIP technologies
• Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting
Skills:
• At least 15 years of relevant contact center solution related Engineering work experience.
• Should be aware of ITIL process .
• Network Certification with Qualification.
• Have good communication skill.
Process Skills:
• Experience with organizing and keeping track of multiple deliverables .
• Capable of analyzing requirements and manage troubleshoot as per project defined process.
• Independently managing the process and with complete ownership
Behavioral Skills:
• Resolve technical issues of projects and explore alternate designs.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Confidently communicate with C-Level, C-Suite stakeholders and ensure 100% customer satisfaction.
• Strong decision-making skills.
• Train and coach members of project groups to ensure effective knowledge management activity.
Technical Skills:
• Strong knowledge of telecommunications circuits and orders
• An understanding of network gear , switches , routers , firewalls
• Experience with cloud-based phone systems and technologies
• Strong knowledge on Inbound and Outbound architecture , call flow and call routing
• Well versed with E1 , T1 and SIP technologies
• Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting
Skills:
• At least 15 years of relevant contact center solution related Engineering work experience.
• Should be aware of ITIL process .
• Network Certification with Qualification.
• Have good communication skill.
Process Skills:
• Experience with organizing and keeping track of multiple deliverables .
• Capable of analyzing requirements and manage troubleshoot as per project defined process.
• Independently managing the process and with complete ownership
Behavioral Skills:
• Resolve technical issues of projects and explore alternate designs.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Confidently communicate with C-Level, C-Suite stakeholders and ensure 100% customer satisfaction.
• Strong decision-making skills.
• Train and coach members of project groups to ensure effective knowledge management activity.