Teldesk Aide
Description:
• Support the Information Technology Telecommunications Help Desk in the Information Technology Center
• Assist the Manager of IT Billing & Telecom Help Desk in a team environment
• Answer and respond to Teldesk phone and email requests
• Create service orders in the billing and ticketing system
• Contact departments for service order authorizations
• Perform billing reconciliations
• Perform general office duties
Requirements:
• High attention to detail
• Ability to troubleshoot and/or solve problems independently
• Critical thinking skills
• Knowledge Microsoft Office Suite, with experience in Excel
• Excellend written and verbal communication skills
• Experience with data entry
• Experience with Customer Service
• Complete the online application and upload a cover letter and resume
Benefits:
• This position is eligible for remote work
• Part-time (20 hours per week)
• Temporary hourly employment
• Supportive and enriching workplace within the University of Wyoming community
Apply Now
Apply Now
• Support the Information Technology Telecommunications Help Desk in the Information Technology Center
• Assist the Manager of IT Billing & Telecom Help Desk in a team environment
• Answer and respond to Teldesk phone and email requests
• Create service orders in the billing and ticketing system
• Contact departments for service order authorizations
• Perform billing reconciliations
• Perform general office duties
Requirements:
• High attention to detail
• Ability to troubleshoot and/or solve problems independently
• Critical thinking skills
• Knowledge Microsoft Office Suite, with experience in Excel
• Excellend written and verbal communication skills
• Experience with data entry
• Experience with Customer Service
• Complete the online application and upload a cover letter and resume
Benefits:
• This position is eligible for remote work
• Part-time (20 hours per week)
• Temporary hourly employment
• Supportive and enriching workplace within the University of Wyoming community
Apply Now
Apply Now