Technology Support Technician
Description:
ā¢ Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.
ā¢ Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.
ā¢ Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and route problems as necessary to appropriate resource.
ā¢ Monitor resolution of incidents to achieve closure and provide status updates to associates and technical support team.
ā¢ Perform and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.
ā¢ Initiate and support third-party vendor services, as necessary. Dispatch additional service from vendors, if required.
Requirements:
ā¢ 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
ā¢ 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
ā¢ High school diploma or GED
ā¢ 2 years of experience working with defect or incident tracking software
ā¢ 2 years of experience in software installation and support
ā¢ 2 years of IT experience in the retail industry
ā¢ CompTIA A+ Certification
ā¢ Associate's degree in computer science, computer information systems, or related field
Benefits:
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ā¢ Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.
ā¢ Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.
ā¢ Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and route problems as necessary to appropriate resource.
ā¢ Monitor resolution of incidents to achieve closure and provide status updates to associates and technical support team.
ā¢ Perform and document break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.
ā¢ Initiate and support third-party vendor services, as necessary. Dispatch additional service from vendors, if required.
Requirements:
ā¢ 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware
ā¢ 2 years of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
ā¢ High school diploma or GED
ā¢ 2 years of experience working with defect or incident tracking software
ā¢ 2 years of experience in software installation and support
ā¢ 2 years of IT experience in the retail industry
ā¢ CompTIA A+ Certification
ā¢ Associate's degree in computer science, computer information systems, or related field
Benefits:
Apply Now
Apply Now