Technician, Business IT

Location : Work from Anywhere - IndiaHere's what we do and why we do it.Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ .Here's how you will contribute to the success of the companyEnsure maintenance, diagnose the reasons for system failure and manage the use of the surrounding equipment, computer workstations and internet connectionsTry out and install computer hardware, operating systems and other software applicationsHelp network users (employees) solve problems by replying to internet ticketsResponsible for managing the internal ticketsHere's what you need to have and master to get the jobCollege diploma in Computer Science or a combination of equivalent training and experienceA minimum of 1 year experience in technical supportGood capacity for troubleshooting, after finding the root cause of the issueA strong desire to automate tasks and processesProven experience in managing Microsoft systemsKnowledge of O365 toolsExperience in one or several of the following areas will be considered an asset:Microsoft Active Directory and GPOMicrosoft System Center, SCCM, WSUS and SCOMMicrosoft Windows 10/11Benefits of working at SherwebSherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.A fast-paced work environment that adapts to youA friendly and diverse work culture with inclusion and equality at heart of our actionsState-of-the art technology and toolsA results-oriented culture where talent, action, and thinking outside the box are given due recognitionAnnual salary review based on performanceGenerous and caring colleagues of various professional and cultural backgroundsA flexible total compensation offerVacation time that considers your previous experienceAdvanced paid hours to recharge your batteries (holidays and mobile days)Flexible benefits plan that adapts to your needsFlexible savings fund optionsA monthly home internet allowanceConsiderable growth opportunitiesA career path with opportunities to learn and growProximity to your direct manager and open, honest communication to support your developmentMultiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your careerLast but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the yearReasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.Originally posted on Himalayas

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