Technical Writer-SDLC -software user guides AI Chatbot -Mostly Remote
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Elite Technical, is seeking the following. Apply via Dice today! Our direct client is seeking a Technical Writer for a one year plus mostly remote consulting engagement . Job Description Elite Technical is seeking a Technical Writer to support our client's recently added AI functionality into their Customer Service/Call Center environment. The selected candidate will work with IT Software team members in order to edit and create new user guides for customer service advocates to adopt the new AI functionalities within the call center. Responsible for the design, writing, editing and re-writing of software user guides, procedure manuals, operational process specifications and related publications to communicate instructions to a wide range of audiences while adhering to standards for clarity, quality, graphics, coverage, format and style. Acquires or verifies knowledge of subject matter by interviewing workers or software experts, observing performance methods and/or referring to technical or regulatory documentation. Transform existing documentation to consumption by AI bots. Although this is mostly a remote position, we are seeking candidates that reside in the DC Metro / Maryland / Virginia area for occasional onsite collaboration sessions. Required Skills Bachelor's Degree 3 years of Software Technical Writing experience (7 years required without a degree) Experience as a technical writer working with software development teams. Knowledge of the SDLC process is required. Must have a strong Software User Guide writing background. Strongly Preferred: Candidates coming from a Customer Service/Call Center environment within a Healthcare Insurance organization OR candidates coming from an AI Chatbot related project. Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences. Must have tech stack: MS Word, Adobe Acrobat, Jira Preferred tech stack: SharePoint, Salesforce Apply today for immediate consideration. I look forward to hearing from you. Apply tot his job