Technical Systems Analyst/Application Support
UNITY Systems is seeking a Technical Systems Analyst to provide Tier-2 application support, troubleshoot system issues, and support end users to ensure reliable application performance. The role involves resolving escalated application support tickets and monitoring systems while documenting resolutions. Responsibilities Resolve escalated application support tickets Troubleshoot application and system issues Support users via phone, email, chat, and ITSM tools Monitor systems and document resolutions Skills Application or systems support experience Strong troubleshooting and customer service skills Clear written and verbal communication Ability to participate in on-call support ITSM tools (ServiceNow preferred) Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Company Overview Unity [NYSE: U] offers a suite of tools to create, market, and grow games and interactive experiences across all major platforms from mobile, PC, and console, to extended reality. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Unity has a track record of offering H1B sponsorships, with 53 in 2025, 55 in 2024, 39 in 2023, 81 in 2022, 62 in 2021, 78 in 2020. Please note that this does not guarantee sponsorship for this specific role.