Technical Support Specialist I

SawStop is the world leader in power tool safety, headquartered in Tualatin, Oregon. They are seeking a Technical Support Agent to join their call center team, responsible for providing technical support and excellent customer service for SawStop products.ResponsibilitiesServe as a frontline call center agent, handling a high volume of inbound customer calls, chats, and emailsProvide basic technical troubleshooting using established playbooks, and documented proceduresSupport the full range of SawStop equipment, including saws and accessoriesAccurately document customer interactions and troubleshooting steps in our case management systemDeliver empathetic, professional service with a strong focus on customer satisfaction (CSAT)Follow defined processes while knowing when to escalate issues appropriatelyCollaborate with teammates and technical specialists to resolve customer concerns efficientlySkillsCall center experience w/CRMAbility to lift 20lbs regularly and get hands on with a sawExcellent verbal communication and active listeningGenuine empathy and a customer first mindsetComfortable handling heavy phone volume throughout the dayInterest in or experience with woodworkingProficiency in MS Office Suite (Excel, Word, Outlook)Mechanical or electrical aptitude - or a strong desire to learnCuriosity about how products work and why issues occurNetSuite CRMMultilingual abilities are a plusBenefitsEmployee-Centered Medical Plan - 95% paid for the employee and eligible dependents.Available Health Savings PlanAvailable Flexible Saving Account - Health Care/Dependent Care100% Paid Dental100% Paid VisionBasic Life and AD&D InsuranceShort Term and Long-Term Disability InsuranceMental Health and Wellness ResourceEmployee Assistance Program401k Retirement Plans with Company MatchPaid Time Off and HolidaysTutoring Support for Team Member's Kids (Grades K-12)Competitive Compensation PackageOpportunities for Professional DevelopmentJob-Related Education Assistance ProgramCompany OverviewSawStop offers tools and technology that prevent serious injuries to woodworkers. It was founded in 1999, and is headquartered in Tualatin, Oregon, USA, with a workforce of 51-200 employees. Its website is https://www.sawstop.com/.Company H1B SponsorshipSawStop has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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