Technical Support Representative

CVS Health is committed to building a world of health around every individual. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS store employees and resolve issues related to hardware, pharmacy, and point of sale systems, ensuring outstanding customer service and satisfaction.ResponsibilitiesDocument problems, complete problem tickets, and request information in the support toolsMaintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniquesEffectively manage call workloadProvide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreementsCollaborate well in a team environmentThe full-time employee will work 5 days a week and must be able to work one weekend shift a weekSkills6 months of technical and/or call center experienceHigh School Diploma or GED required or 2 years equivalent experienceExperience in a help desk/call center environment providing technical support in a retail environmentExperience using computer hardware and software applicationsBenefitsAffordable medical plan options401(k) plan (including matching company contributions)Employee stock purchase planNo-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coachingPaid time offFlexible work schedulesFamily leaveDependent care resourcesColleague assistance programsTuition assistanceRetiree medical accessCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.Company H1B SponsorshipCVS Health has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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