Technical Support - Engineering Power BI/ Fabric

Are you an experienced and highly motivated Technical Support Engineer with an expertise in Power BI and Fabric? If so, we have a great opportunity for you! Microsoft is looking for an enthusiastic and knowledgeable engineer to join our team and help provide technical support for our Power BI and Fabric products. The ideal candidate must have a good understanding of Power BI and Fabric and must have experience in a technical support role. You must be able to troubleshoot and diagnose technical issues quickly and effectively. We require excellent communication and interpersonal skills, as well as a passion for customer service. The successful candidate should be able to work independently and as part of a team.If you are passionate about technology, customer service, and providing excellent customer experience, this is the job for you!

Responsibilities:
• Provide technical support and troubleshooting assistance for Power BI and Fabric products.
• Diagnose and resolve technical issues quickly and effectively.
• Maintain and document technical support cases.
• Work independently and as part of a team.
• Communicate clearly with customers to resolve issues and provide excellent customer service.
• Remain up-to-date on the latest technology trends and solutions.
• Provide technical training and support to internal and external stakeholders.
• Monitor customer feedback and suggest improvements to products and services.
• Ensure customer satisfaction and provide follow-up support as needed.

Microsoft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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