Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL
Job Description: • Conduct deep-dive root cause analysis for escalated technical issues • Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews • Diagnose and resolve HL7 and API failures • Translate sophisticated technical findings into actionable, developer-ready bug reports • Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams Requirements: • B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience) • 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude • Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI) • Must be able to flex your work to meet the needs of the team and our clients. • Expert level in writing MySQL queries • Strong working knowledge of HL7 and APIs • Ability to parse through application logs to trace a request through the stack Benefits: • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Technical documentation and knowledge transfer opportunities Apply tot his job