Technical Support Engineer II @ Dataiku

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.What to know about the Dataiku Support Team At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function. How you’ll make an impact We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed. Some expected outcomes for this role Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution Document knowledge in the form of technical articles and contribute to knowledge bases or forums…

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