Technical Support - Customer Service Representative
Description:
The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
A NEW CAREER POWERED BY YOU.
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year?
Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
Requirements:
Strong focus on building customer relationships
1+ year of customer service experience
The ability to work an evening or overnight schedule
Technical support experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Benefits:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Now
The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
A NEW CAREER POWERED BY YOU.
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year?
Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
Requirements:
Strong focus on building customer relationships
1+ year of customer service experience
The ability to work an evening or overnight schedule
Technical support experience preferred
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
High Speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States or have a valid U.S. address for residence
Benefits:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Now